Chat Executive

4 days ago

Remote, India International Chat Process Full time

As part of the Job, you will be responsible for handling customer inquiries, complaints, and support requests through live chat. Your role is crucial in ensuring customer satisfaction by providing timely and accurate information, resolving issues efficiently, and maintaining a positive interaction experience.

**Responsibilities**:

- Respond promptly to customer inquiries through live chat.
- Identify and resolve customer issues efficiently and professionally.
- Provide accurate information about products and services.
- Document customer interactions and maintain customer records.
- Escalate unresolved issues to appropriate teams when necessary.
- Maintain a positive and professional demeanor with customers.
- Manage multiple chat conversations simultaneously.
- Follow up with customers to ensure their issues are resolved.

**Qualifications**
- College degree perusing students (preferably distance education)/ House wife’s who want to get back to work/ Who are looking for a stress-free side hustle job.
- Ability to type quickly and accurately.
- Comfortable in using computers and chat software.
- Ability to multi-task and manage time effectively.
- Problem-solving skills.

**Skills**
- Live Chat Support & Customer Service
- Decent Communication & Problem-Solving skills
- Time Management
- English typing Skills
- Good comprehension skills are must.
- CRM Software

**Job Types**: Full-time, Part-time, Fresher, Internship

Pay: ₹5,000.00 - ₹10,000.00 per month

Expected hours: 24 - 48 per week

Work Location: Remote

**Speak with the employer**
+91 9573999803

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