
Customer Success Executive
3 days ago
Gifts By Rashi is trying to revolutionize the lifestyle gifting segment and spread happiness by delivering hampers and personalized gifts. We have a work environment that is very dynamic, and fast-paced and we greatly value amazing ideas on the table.
- Ensure the best standards in delighting the customer
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Achieve best in class First-Time-Resolution rates and turnaround time for customer needs.
**Requirements and skills**
- Any Graduate /Undergraduate with more than six months of International Chat/ Voice experience would be considered.
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills in English is required
- Ability to multi-task, prioritize, and manage time effectively
- Any fresher carry good communication skills will be eligible to apply.
**Salary**: ₹180,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
- Evening shift
Application Question(s):
- Rate yourself in your English Communication out of 5 (spoken and written)
- Do you have your own laptop & internet connection ?
- Shift timings are 9 am - 6 pm / 2 pm - 11 pm rotational, would you be comfortable ?
**Experience**:
- Customer service (chat): 1 year (preferred)
Work Location: Remote
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