Customer Success Executive

**Job description**

**ROLE: Customer Success Executive Reports to - Manager Client Success and Quality**

**Company Description**:
VMax Wellness was founded with a vision to inspire and encourage people to adopt a healthy lifestyle. Our enthusiastic and knowledgeable team provides bespoke fitness and nutrition plans tailored to individual requirements, to help achieve fitness goals and motivate individuals to live a healthier lifestyle. We aim to transform the lives of at least 1 million people and eradicate lifestyle diseases caused by obesity such as diabetes, heart diseases, thyroid, blood pressure, depression, PCOD, and some types of cancers. For more in detail, please visit

This is a **full-time remote role for a Client Success Executive at VMax Wellness**. The executive will manage client relationships, customer satisfaction, client communication, account management, and sales.
- **Key Responsibilities (KRA)**:

- Build and maintain strong relationships with clients, serving as their trusted advisor and primary point of contact.
- Understand clients' needs and challenges, and provide solutions accordingly.
- Guide clients in utilising our program and services effectively and efficiently.
- Proactively identify opportunities to upsell or cross-sell additional products or services to clients.
- Collaborate with internal teams, including sales, services, and product development, to ensure client satisfaction and growth.
- Act as a liaison between clients and internal teams, communicating client feedback, requests, and trends.
- Handle client escalations promptly and effectively, resolving issues to ensure client satisfaction and retention.
- Audit service calls to identify opportunities to improve and share feedback with the respective service coaches.
- Stay up-to-date with industry trends, best practices, and competitive landscape to provide valuable insights and recommendations to clients.
- **Qualifications**:

- Bachelor's degree in a relevant field or equivalent experience in the health and fitness industry.
- Language Preference - English and Telugu.
- Proven experience in a client-facing role, preferably in the health and fitness industry.
- Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
- Strong problem-solving skills and the ability to think critically to provide effective solutions.
- Goal-oriented mindset with a focus on driving client success and satisfaction.
- Self-motivated and able to work independently, as well as collaboratively within a team.
- Proficient in using CRM software and other relevant tools to track client interactions and manage relationships.
- Understanding of health and fitness industry trends, products, and services.
- Ability to adapt to a fast-paced and dynamic environment, managing multiple clients and priorities simultaneously.
- Passion for health and fitness, with a genuine desire to help others achieve their wellness goals.

**Points to be noted**

**Job Type**: Full time

Working Hours: 8 Hours ( Mon to Sat )

Job Mode: Remote

Language: Bilingual - English / Telugu regional language)

**Salary**: ₹22,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Considering that this is a remote job opportunity? Do you have a proper work station at home? a working laptop with reliable WiFi connectivity?
- Can you join us immediately?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Telugu (required)

Work Location: Remote