Client Success Executive

**Job description**

**ROLE : Client Success Executive**
**Reports to - Manager Client Success and Quality**

**About the Company**:
VMax is a service based startup revolutionising the Digital Health & Wellness market by transforming people's lives through Weight management services and Healthcare of Lifestyle-related health Conditions.

We have proudly served and transformed the lives of 14,000+ clients from India and Abroad.

Looking for a company that values a positive and supportive work environment? Join VMax and become a part of our empowering culture centered around wellness, community, and empowerment. We prioritize the well-being and success of our team members and strive to create a collaborative and diverse workplace where everyone feels valued and inspired to do their best work. Join us in making a positive impact on people's lives

**About the job**

The “Client Success Executive” works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing,Development) to ensure that we are providing amazing service experiences along with a great product for our customers.

As a Client Success Executive, you will report to the Client Success Manager and will support the adoption, retention and growth of our customer base.

**Key Responsibilities -**
- Take a high volume of outbound calls with a friendly and positive voice, give precise and correct information about the query to the customer and work towards meeting the daily targets.
- Update and process information accurately into the system.
- Resolve Customer problems in a timely manner and stick to the defined SLA.
- Take Ownership & Deliver on Customer commitments
- Liaise with other departments within the process in the event a customer call/query cannot be resolved at first point of contact.
- Clear Communication - during all conversations with Customers, uses simple English or other regional languages, that delivers information and solutions in an easy manner.
- Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration.
- Ability to solve problems look for solutions aligned to Customers perspective and deliver on all commitments
- Teamwork consistently works together, trust in each other, and engage in constructive conversations for the good of the group.

**Requirements**:

- Strong written and verbal communication skills
- The ability to analyse data and research results
- Exceptional problem-solving ability
- Excellent time management skill and keen attention to detail
- Ability to manage and prioritise tasks
- Customer focus with a high level of enthusiasm and a positive attitude
- Ability to work within teams to exceed customer expectations
- Possess a high level of confidence, desire to succeed, and assertiveness
- Experience working independently and scoping/executing high-quality deliverables are a must
- Ability to remain fact focused on emotional situations

**Join VMax**:

- Holistic fitness and wellness company and be a part of a vibrant and empowering culture We prioritise a healthy work environment that values personal growth and collaboration. Come work with a team that is passionate about making a positive impact on people's lives.

**Job Type**: Full time

Working Hours: 8 Hours ( Mon to Sat )

Job Mode: Remote, Onsite

Salary : 2,40,000 L to 3,00,000 L per annum based on Experience, Skills and knowledge.

**Job Types**: Full-time, Permanent

**Salary**: ₹240,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 9442430768