Client Experience Executive

12 hours ago

Remote, India Job Matchmakers Full time

Job Title: Client Experience Executive

Location: Remote (India-based preferred)

Reports To: Founder & CEO

Department: Client Delivery & Success

Role Summary

The Experience Executive is responsible for delivering a world-class onboarding, strategy, and content execution experience for DDV clients. This person will be the client's primary relationship manager post-sale, ensuring timely communication, creative alignment, and execution excellence from onboarding to monthly reporting.

Key Responsibilities

1. Client Onboarding

Conduct welcome calls to make clients feel excited and aligned from day one.

Guide clients to prepare for the kickoff call with necessary info:
Social media credentials

Last 10 paying clients (for niche analysis)

Branding assets

Fill out a detailed Discovery Form live during the call and trigger automation to share a summary with the client.

2. Strategy Delivery

Coordinate with the content team to craft a laser-focused strategy.

Ensure each strategy includes:
Target audience persona

Instagram handle suggestions

Creative concept (e.g., storytelling, duo series, expert-led content)

Execution plan (studio shoots, location shoots, timelines)

Reel topics & posting frequency

Schedule a Zoom call to present the strategy to the client professionally.

3. Shoot Coordination & Timelines

Align with the shoot team for scheduling based on strategy approval.

Brief clients on what to expect at the shoot and what preparation is needed.

4. Reporting & Client Communication

Schedule a Pulse Report review call after 50% of the month’s deliverables are posted.

Schedule a Month-End Report review call (with social media executive present).

Lead all client-facing calls unless creative/technical input is requested.

5. Relationship Management

Keep clients updated proactively on timelines, delays, or feedback.

Coordinate revisions between the editing team and the client.

Be the emotional + strategic anchor of the client relationship.

Skills Required

Excellent communication (written + verbal)

Strategic thinking with a creative tilt

Highly organized with follow-up discipline

Basic understanding of Instagram and social media trends

Good with tools: Google Sheets, Notion, Trello, Zoom, WhatsApp

Bonus Points For

Experience in client servicing in an agency or media environment

Exposure to content creation (even if just as a hobby)

Understanding of B2B/B2C branding or business strategy concepts

Being fun, empathetic, and creative in energy

Compensation

Base Salary: ₹35,000/month

Incentives/Bonuses: Additional performance-based incentives available

Growth Path

This role can grow into a Client Success Manager or even Head of Client Experience, managing a team of coordinators and optimizing systems for scale.

Pay: Up to ₹35,000.00 per month

Schedule:

- Day shift
- Fixed shift

Work Location: Remote

  • Client Executive

    2 weeks ago

    Remote, India QwikFilings Full time

    Responsibilities and Duties of Client Executive: - This is a client facing work and employee should have good communication skills, English and Hindi. - Manage client company works - Handle gst filings - ROC filings - ITR filings - PF / ESIC filings - TDS Filings - Audit and Compliance - Make Client DSC - All client related works - Report to Management...

  • Sales Executive

    1 week ago

    Remote, India The Executive Full time

    **Job Title**: Sales Executive **Location**: Ahmedabad, Pune, Navi Mumbai, Vapi **Salary**: ₹25,000 per month **Experience**: Minimum 2 years (Industrial B2B Sales) **Education**: BBA / MBA in Sales (or equivalent experience) **Age**: 25 years & above **Responsibility** - Achieving growth and hitting sales targets by Designing and implementing a strategic...

  • Client Servicing Executive

    2 weeks ago

    Remote, India Sanpurple Inc Full time

    We are seeking a dedicated and proactive Client Servicing Executive to join our team. As a Client Servicing Executive, you will be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded. - Serve as the main point of contact for clients in a marketing agency - Gather client requirements and brief...

  • Client Success Executive

    1 week ago

    Remote, India MANAH Wellness Full time

    **Client Success executive** Work mode - Remote (Work from home) Qualification - Mandatory-Bachelors (Graduate), MBA preferred **Responsibilities**: - Develop and manage client portfolios. - Sustain business growth and profitability by maximizing value. - Analyze client data to improve client experience. - Upsell services and products with the brand...

  • Client Acquisition Executive

    6 days ago

    Remote, India Fin Bulls Full time

    **osition**: Client Acquisition Executive - Manpower Solutions **Location**: Remote **Experience**: Minimum 1 year in the manpower/staffing/recruitment industry About the Role We’re looking for an energetic and ambitious **Client Acquisition Executive** who is passionate about connecting businesses with the right talent. If you’ve worked in the...

  • Client Acquisition Executive

    2 weeks ago

    Remote, India Fin Bulls Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    osition: Client Acquisition Executive – Manpower SolutionsLocation: RemoteExperience: Minimum 1 year in the manpower/staffing/recruitment industryAbout the RoleWe're looking for an energetic and ambitious Client Acquisition Executive who is passionate about connecting businesses with the right talent. If you've worked in the manpower or staffing industry...

  • Client Servicing Executive

    4 days ago

    Remote, India Tradetron Full time

    **Remuneration**: ₹3,00,000 per annum - **Probation**: 3 months (₹15,000/month) - **Work Hours**: 9:00 AM to 7:00 PM - **Location**: Remote (Collaboration via Slack) **Role Summary**: Tradetron is hiring a detail-oriented Client Support Executive to provide exceptional support to clients via chat and calls, addressing technical and non-technical issues...

  • Client Relationship Executive

    12 hours ago

    Remote, India Weinsoft labs pvt ltd Full time

    **Job Summary**: As a Client Relationship Executive, you will be responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. You will act as the main point of contact for clients, addressing their needs, resolving issues, and promoting our products and services. Your goal will be to enhance client...

  • Client Servicing Executive

    2 weeks ago

    Remote, India Tradetron Full time

    **Remuneration**: ₹3,00,000 per annum **Work Hours**: 9:00 AM to 7:00 PM **Location**: Remote (Collaboration via Slack) We are seeking a highly motivated and detail-oriented individual to join our team as a Client Support Executive at Tradetron. In this role, you will be responsible for assisting clients through chat and calls, resolving a variety of...

  • Client Servicing Executive

    7 days ago

    Remote, India Dezinesquad Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    About the Role:We're looking for a proactive and detail-oriented Client Servicing Executive to act as the bridge between our clients and our creative teams. In this role, you'll manage day-to-day communication, understand client requirements, coordinate with internal teams, and ensure timely delivery of high-quality advertising and branding solutions.Key...