Sales Operations Coordinator

**DESCRIPTION**

The Order Management & Customer Support Specialist is responsible for managing the **end-to-end order life cycle** for assigned customer accounts, ensuring timely and accurate order fulfillment. This role serves as a **single point of contact** for customers, internal teams, and distribution centers to address order processing, scheduling, logistics, and shipping queries. The position also involves **sales reporting, system administration, and data analysis** to support sales operations, process improvement initiatives, and enhance the overall customer experience.

**Key Responsibilities** **Order Management & Customer Support**
- Manage assigned customer accounts throughout the **entire order life cycle**, from setup and order entry/modification to escalations and logistics management.
- Serve as the **single point of contact** for customers, distribution centers, manufacturing plants, and cross-functional teams to ensure timely and accurate order fulfillment.
- Liaise with production, planning, and materials teams to ensure smooth order throughput and achievement of financial targets.
- Communicate with sales, warehouse, and logistics teams to confirm order status and resolve customer inquiries.
- Handle complex customer issues through research and a detailed understanding of Cummins systems, processes, and policies.
- Ensure compliance with export policies, compiling required shipping and documentation per legislation.
- Support quality issue resolution by raising Material/Process Non-Conformance claims via the Quality Management System.
- Maintain accurate and complete documentation of all interactions in relevant systems.
- Prepare and distribute standard and customized internal and external reports.
- Contribute to departmental goals, continuous improvement initiatives, and customer visit facilitation.

**Sales Support & Data Analysis**
- Run and consolidate recurring sales reports and forecasts using defined templates and tools (e.g., Salesforce, WWSPS, BMS, Portal).
- Support system administration tasks, ensuring data accuracy and consistency.
- Conduct repetitive internal and external data analysis (e.g., market data, competition research) to identify trends and business opportunities.
- Assist in developing and delivering sales content and materials that align with customer needs and business objectives.
- Support project schedule management to ensure on-time deliverables.

**RESPONSIBILITIES**

**Education, Licenses, and Certifications**
- Bachelor’s Degree in Business, Supply Chain, Operations, or related field (preferred).
- High school diploma or equivalent accepted with relevant experience.
- May require licensing for compliance with **export controls or sanctions regulations**.

**Core Competencies**
- **Customer Focus**: Build strong customer relationships, delivering proactive and customer-centric solutions.
- **Communicates Effectively**: Tailor communication for different audiences, ensuring clarity and understanding.
- **Collaborates**: Partner effectively with internal teams and stakeholders to meet business goals.
- **Drives Results**: Consistently achieve goals, even under challenging circumstances.
- **Manages Complexity**: Make sense of complex information to solve problems effectively.
- **Values Differences**: Leverage diverse perspectives and cultures to enhance collaboration.
- **Self-Development**: Seek growth opportunities through formal and informal learning.
- **Order Life Cycle Knowledge**: Understand and manage all phases of the order life cycle to ensure seamless order processing and customer satisfaction.
- **Customer Support Expertise**: Demonstrate proactive support throughout the order life cycle, enhancing the overall customer experience.
- **Data Analytics**: Interpret qualitative and quantitative data to deliver actionable insights.

**QUALIFICATIONS**

**Skills and Experience**
- **Experience**:

- 1-4 years of relevant experience in **customer order management, account management, supply chain, or sales support** (preferred).
- Experience with reporting, data analysis, and system administration tasks.
- Familiarity with aftermarket channels, supply chain processes, and order fulfillment for on-highway and off-highway markets (preferred).
- **Technical Skills**:

- Proficiency in order management systems, ERP platforms, and CRM tools (e.g., Salesforce).
- Ability to analyze and interpret data to identify trends, variances, and opportunities.
- Knowledge of export policies, shipping documentation, and quality management processes.
- **Additional Requirements**:

- Strong organizational and problem-solving skills.
- Ability to work cross-functionally in a fast-paced environment.
- Willingness to participate in process improvement initiatives and training.

**Job** Sales

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Office

**ReqID** 2419366

**Relocation Package** No