Sales Operations

4 days ago

Pune Maharashtra, India Arcatron Mobility Private Limited Full time

**Job Description - Sales Operations (After-Sales Specialist)**

**About the Role**

We are looking for a **Sales Operations professional with strong after-sales expertise** to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance—ensuring orders are fulfilled on time, escalations are resolved quickly, and customer satisfaction remains high while safeguarding company margins.

**Key Responsibilities**

**Order & Fulfillment Management**
- Oversee order lifecycle: confirmation, dispatch, delivery, and closure.
- Monitor order aging daily (pending dispatch, in-transit, delayed) and trigger escalations as per SLA.
- Coordinate with warehouses and logistics partners (BlueDart, ClickPost, Uniware, etc.) for smooth dispatch and delivery.

**Customer Escalations & Resolutions**
- Act as escalation point for refunds, replacements, chargebacks, and disputes.
- Ensure timely resolution of issues related to COD, prepaid orders, returns, and cancellations.
- Collaborate with the customer service team to standardize response protocols.

**Refunds, Exchanges & Finance Coordination**
- Manage backend operations for refunds and exchanges, including coordination with Finance and Accounts.
- Track and reconcile refund/exchange data for accuracy.

**Process Control & Reporting**
- Maintain dashboards for order status, returns/cancellations, SLA adherence, and CSAT scores.
- Identify recurring issues, perform RCA (Root Cause Analysis), and recommend process improvements.
- Ensure compliance with warranty/return policies and document exception approvals.

**Cross-Functional Collaboration**
- Work closely with Sales for smooth handover of orders to after-sales.
- Coordinate with Logistics for delivery delays, RTO (return-to-origin), and re-dispatches.

**Qualifications & Skills**
- Graduate/Postgraduate with 2-3 years’ experience in **After-Sales / Sales Ops / Customer Service Backend**.
- Hands-on experience with CRMs (LeadSquared/Salesforce), order management tools (ClickPost, Uniware), and payment gateways (Razorpay, GoKwik).
- Strong analytical & Excel/Google Sheets skills for dashboards and reporting.
- Excellent problem-solving and coordination skills with ability to manage high-pressure escalations.
- Knowledge of logistics flows, refunds, chargebacks, and SLA-driven operations.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per month

Work Location: In person

  • Sales and Operations Assistant

    1 week ago

    Pune, Maharashtra, India VR VENTURES Full time

    The Job is for a Startup in the field of Fitness Equipments VR VENTURES the firm is a 4 year old company working hard in The field of fitness equipment. They are premium wholesale Supplier of fitness equipments to major manufacturers and retailers of fitness products The company is looking forward for a Sales or Operations Assistant who can coordinate with...

  • Sales Operations

    2 weeks ago

    Pune, Maharashtra, India Bold Business Full time

    Company Bold Business is a US-based global BPO firm with 25 years of experience and over 7B in client engagements We specialize in delivering high-impact outsourcing solutions that help companies scale efficiently across business functions like sales customer service shared services and operations Our people-first approach global team and...

  • Sales Operation

    2 weeks ago

    Pune, India Blazeclan Technologies Full time

    Job Title: Sales Operations **Job Type**: Full-Time Location: Pune Job Summary: The Sales Operations role will be responsible for supporting the sales team by managing and optimising the operational aspects of the sales process. The Sales Operations specialist will work closely with sales, marketing, and finance teams to ensure seamless execution of sales...

  • Sales Operations

    2 weeks ago

    Pune, India Quadrant Knowledge Solutions Full time

    **Job Details**: **Departerment**: Sales Operations **Location**: Pune **Job Type**: Full-time **Education**: Master **Experience**: **Job Description**: - Support the Sales team with reports and dashboards - Own ad-hoc analytics and account mapping requests from Sales team leadership - Support operational programs and initiatives to improve engagement...

  • Sales Operations

    5 days ago

    Pune, Maharashtra, India Mobileprogramming Full time ₹ 9,00,000 - ₹ 18,00,000 per year

    Job Description:Job Title: Sales Operations & AnalyticsLocation: Pune | Work From OfficeExperience: 5+ YearsEmployment Type: Full-timeRole Overview:We are looking for an experienced Sales Operations & Analytics Specialist to support our sales team with data-driven insights, performance reporting, and operational excellence. The role involves managing sales...

  • Sales and Operation Trainee

    4 days ago

    Pune District, Maharashtra, India Bynaric Systems Pvt Ltd Full time

    **Job Title**:Sales and Operation Trainee **Position**: Internship **Qualification And Experience** profile. **About Us**: Sapien Kid specializes in creating impactful children’s stories and parenting books to foster learning and growth. We are looking for a proactive and driven individual to join our team as a Sales and Operations Executive. **Key...

  • Head – Sales Operations

    2 days ago

    Swargate, Pune, Maharashtra, India Higher Study Full time ₹ 80,000 - ₹ 12,00,000 per year

    Job Title: Sales Operations Head – BPO/EdTechLocation: Swargate, PuneExperience: 5+ yrs | Team Handling: 50–100 members | Type: Full-timeJob Summary:Looking for a seasoned Sales Operations Head with proven experience in BPO/EdTech. The role involves managing large sales teams, streamlining operations, driving revenue, and ensuring process excellence....

  • Head – Sales Operations

    3 hours ago

    Swargate, Pune, Maharashtra, India Higher Study Full time ₹ 96,00,000 - ₹ 5,20,00,000 per year

    Job Title: Sales Operations Head – BPO/EdTechLocation: Swargate, PuneExperience: 5+ yrs | Team Handling: 50–100 members | Type: Full-timeJob Summary:Looking for a seasoned Sales Operations Head with proven experience in BPO/EdTech. The role involves managing large sales teams, streamlining operations, driving revenue, and ensuring process excellence.Key...

  • Sales Operations Head

    3 hours ago

    Swargate, Pune, Maharashtra, India Higher Study Full time ₹ 80,000 - ₹ 12,00,000 per year

    Job Title: Sales Operations Head – BPO/EdTechLocation: Swargate, PuneExperience: 5+ yrs | Team Handling: 50–100 members | Type: Full-timeJob Summary:Looking for a seasoned Sales Operations Head with proven experience in BPO/EdTech. The role involves managing large sales teams, streamlining operations, driving revenue, and ensuring process excellence.Key...

  • Executive - Sales Operations (Us)

    4 days ago

    Pune, Maharashtra, India Rahi Systems Full time

    Job Title: Executive - Sales Operations Job Type: Full Time Job Location: India - Pune Reporting To: Operations Manager Work Hours: 9 hours (US Shared Operation 8:30 PM to 5:30 AM) Main Duties and Responsibilities: - Coordinate with vendors for actual delivery status of Items and update ERP on regular basis - Co-ordinate with Sales Rep/AM/ISR to...