Service Process Coordinator 4

5 days ago

Chennai Tamil Nadu, India Citi Full time

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. **Shape your Career with Citi** We’re currently looking for a high caliber professional to join our team as **Officer, Customer Servicing - Hybrid** (Internal Job Title: Service Process Coordinator - **C04**) based in Chennai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: - Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. - We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. - We empower our employees to manage their financial well-being and help them plan for the future. **In this role, you’re expected to**: - Account instructions are reviewed and processed at the agreed Services Level Standards and within the necessary control environment. - Ensure the responsible controls for Account Opening are followed and strictly enforced. - Deliver a customer experience that is professional and timely. - Complete necessary data entry in bank systems to facilitate Account Opening activities. - Review Account Opening documents received to ensure receipt of all required information and that they are appropriately authorised. - Process required information into the system in order to establish the customer and their accounts. - Receive and action all Account Opening requests within the agreed SLA. - Assist with the production of department MIS and reporting - Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint) - Good oral and written communication skills (call outs to customers) - Good customer service skills, service oriented - Attention to details, high level of accuracy and productivity. - Meticulous, with good initiative & independence, communication skills Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. - **Job Family Group**: Operations - Core - **Job Family**: Processor - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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