Guest Service Representative
1 day ago
Hiring for reputed Hotels/Resorts
**Ready to Relocate Anywhere**
**Food and Accommodation Provided**
**Salary Based on Experience**
- Fresher's with Hotel/Resort /Hospitality/ Aviation/ Travel & Tourism Background
- Offering front desk assistance to clients
- Handling guest requests and reservations
- Managing administrative tasks like processing payments, cash handling and delivering any mails
- Welcoming guests on arrival and providing complete assistance during their stay
- Resolving any conflicts or tensions
- Monitoring check-ins and check-outs
- Preparing stay confirmation letters, cancellations or any alterations
- Verifying guest details upon arrival and allocating guest rooms
- Coordinating with the other staff members and departments to ensure customer satisfaction
- Communicating with the Customer Service Representatives about any promotional offers
- Assisting in pre-registration activities or extended stay requests
- Providing information on transport, restaurant facilities and sightseeing locations to guests
- Coordinating with the Guest Relations Manager and Guest Relations Officer for day-to-day operations
- Processing any special requests
- Managing all operations adhering to the hotel policies and regulations
- Maintaining and updating guest details on a timely basis
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Willing to relocate
**Experience**:
- total work: 1 year (preferred)
- Hotel/resort: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Travel and Tourism: 1 year (preferred)
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