Customer Support Executive

1 week ago


Viman Nagar Pune Maharashtra, India happy square outsourcing company Full time

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
1. Ensure timely revert to client queries /issues within a specified TAT

2. Meet the customer satisfaction goals and handle customer escalation wisely

3. Maintain accurate records and document all customer escalation, queries, and discussions

4. Manage the admin-related queries and work

**EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS**:
1. Experience as a Customer Support Specialist or similar CS role

2. Experience using help desk software and remote support tools

3. Understanding of how CRM systems work

4. Excellent communication, written, and problem-solving skills -Multi-tasking abilities

5. Patience when handling tough cases

Pay: ₹300,000.00 - ₹320,000.00 per year

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Application Question(s):

- are you comfortable with 5 days working?
- do you have experience as customer support?
- do you have experience in crm and help desk software?
- how many years of experience u have as customer support?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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