Customer Support Executive
1 week ago
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
1. Ensure timely revert to client queries /issues within a specified TAT
2. Meet the customer satisfaction goals and handle customer escalation wisely
3. Maintain accurate records and document all customer escalation, queries, and discussions
4. Manage the admin-related queries and work
**EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS**:
1. Experience as a Customer Support Specialist or similar CS role
2. Experience using help desk software and remote support tools
3. Understanding of how CRM systems work
4. Excellent communication, written, and problem-solving skills -Multi-tasking abilities
5. Patience when handling tough cases
Pay: ₹300,000.00 - ₹320,000.00 per year
**Benefits**:
- Flexible schedule
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Application Question(s):
- are you comfortable with 5 days working?
- do you have experience as customer support?
- do you have experience in crm and help desk software?
- how many years of experience u have as customer support?
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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