Customer Care Executive

2 days ago

Viman Nagar Pune Maharashtra, India 3409 Tech Ventures Pvt Ltd Full time

**Job Title**: Customer Care Executive - Evening Shift

**Company**: 3409Tech Ventures Pvt Ltd
**Location**: Viman Nagar, Pune
**Shift Timing**: [e.g., 4:00 PM - 11:00 PM or as per requirement]
**Department**: Patient Care / Customer Support

**Job Summary**:
We are looking for a professional and patient-focused **Customer Care Executive** to manage customer and patient interactions during the evening shift. The role involves handling inquiries related to diagnostic tests, bookings, reports, and home collection services, while ensuring a smooth and satisfactory experience for every patient.

**Key Responsibilities**:

- Assist patients with test information, booking home sample collections, and appointment scheduling.
- Provide updates on test reports and coordinate with the lab team for timely delivery.
- Address patient queries and resolve complaints with empathy and professionalism.
- Record patient details accurately in the system (CRM / software).
- Coordinate with collection staff, phlebotomists, and lab teams to ensure smooth operations.
- Maintain follow-ups with patients to ensure high satisfaction and service quality.
- Ensure adherence to company policies, data confidentiality, and service standards.

**Requirements**:

- Minimum Qualification: Graduate / 12th Pass with good communication skills.
- Prior experience in **healthcare, pathology, or diagnostic services** preferred.
- Excellent verbal and written communication in **English, Hindi, and Marathi**.
- Strong listening, problem-solving, and customer-handling skills.
- Willingness to work **evening shifts**.

**Benefits**:

- Competitive salary with performance-based incentives.
- Evening shift allowance (if applicable).
- Training on pathology services and patient handling.
- Opportunities for career growth in healthcare services.
- Supportive and professional work environment.

**Job Types**: Full-time, Part-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

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