Customer Care Executive

2 days ago

Viman Nagar Pune Maharashtra, India White force'company Full time

Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.
- Deliver Delight: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.
- Maintain Performance Standards: Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction
- Customer First Approach: A passion for creating positive experiences and solving customer problems with empathy and professionalism.
- Strong Communication Skills: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.
- Problem-Solving Mindset: Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor.
- Analytical Skills: Ability to manage the resolution process efficiently, using clear and concise communication.
- Adaptability: Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment.

Pay: ₹150,000.00 - ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Are you ok with the 5 days working and rotational week off?
- Are you ok with the salary offered?
- Are you comfortable with the viman nagar location?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9303007707

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