Customer Support Executive

3 hours ago

Viman Nagar, Maharashtra, India Rightways Air Logistics, Pvt Ltd Full time ₹ 14,000 - ₹ 60,000 per year

Customer Support Executive Job Description Template

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service .

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Customer Support Executive Responsibilities:

  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

  • A bachelor's degree in administration or a related field.
  • A minimum of 6 Months experience.
  • Excellent interpersonal and written and oral communication skills.
  • Knowledge of CRM systems.
  • Computer skills (Excel knowledge is must)
  • Knowledge of mediation and conflict resolution techniques is preferable.

Job Type: Full-time

Pay: ₹14, ₹15,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Logistics: 1 year (Preferred)
  • Customer service: 1 year (Required)

Language:

  • Hindi (Required)
  • English (Required)

Work Location: In person

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