Customer Support Specialist

1 week ago

Viman Nagar, Maharashtra, India SamvadSocial Technologies Pvt Ltd Full time ₹ 4,20,000 - ₹ 5,40,000 per year

Customer Support Specialist

(Mandatory Experience in International Retention Process)

  • Manage inbound and outbound customer calls in a timely manner.
  • Ability to understand the customers needs and articulate a solution.
  • Research every issue and provide solutions to them.
  • Ability to explain features and benefits without using scripts.
  • Build strong relationships with customers.
  • Meet qualitative and quantitative targets.
  • Work in brick and mortar call centre.

Requirement:

  • Previous experience in a call centre customer support, sales and or retention Previous experience with US market.
  • Strong phone and verbal communication skills.
  • Excellent listener and time management skills , Accent Neutral.
  • Additional Advantage Understanding of USA Credit Bureau, Credit Report and Credit Score culture.

Schedule:

  • Night shift & US shift

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Note - Interested candidates can share me their updated CV at

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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