Associate-End User Support
2 days ago
Job Description:
Business Title: -Associate-End User Support
Job Location: Pune
Employment Type: Full Time
Timing: 5:30 PM to 2:30 AM IST
Work Module: 5 days from office
Responsibilities
" Act as the primary contact for employees requiring technical assistance, delivering professional and timely support.
" Diagnose and resolve issues related to Windows operating systems, end-user devices, Microsoft 365 applications, and collaboration tools.
" Provide first-level support for network connectivity (LAN/Wi-Fi/VPN), printing, and peripheral devices.
" Assist in the deployment, configuration, and maintenance of hardware and software in accordance with IT policies.
" Monitor and manage support requests through the ticketing system, ensuring adherence to SLAs.
" Collaborate with senior IT staff to escalate and resolve complex incidents.
" Contribute to IT documentation, knowledge base articles, and asset management.
" Participate in IT projects and initiatives, gaining hands-on exposure to enterprise environments.
Required Skills & Attributes
" Fundamental knowledge of Windows OS, hardware components, and networking basics (IP addressing, DNS, DHCP).
" Awareness of Microsoft 365 / Office 365 tools (Outlook, Teams, OneDrive, SharePoint).
" Strong analytical, troubleshooting, and problem-solving skills.
" Excellent communication and interpersonal abilities with a customer-first approach.
" High adaptability, eagerness to learn, and commitment to continuous improvement.
" Ability to work effectively both independently and as part of a team.
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