Senior Associate

We are seeking a talented individual to join our HR Digital Transformation team at Mercer. This role will be based in Bangalore/Noida/GGN/Pune/Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Associate – Workday Practice

By joining our newly integrated HR Digital Transformation team, you will be at the forefront of a groundbreaking initiative that reshapes how we deliver HR solutions to our clients. This is not just a job; it's an opportunity to be part of a dynamic and innovative environment where your expertise in Workday implementation will be highly valued. You will work alongside a diverse group of talented professionals who are committed to solving the challenges of the future of work. Additionally, you will play a crucial role in driving our mission to provide holistic solutions that enhance client experiences and outcomes. With our ambitious growth strategy, you will have access to new opportunities for professional development and career advancement, all while contributing to a team that is poised to become a global leader in HR Digital Transformation.

• Make a lasting impact on a fast-growing organization dedicated to excellence
• Align with global Career Digital organization's business & financial goals
• Lead the Workday support team
• Proven experience in managing complex projects involving Workday implementations, upgrades, and process improvements.
• Manage workload for the AMS team, assist in all the phases of Phase X/ Optimization /SOW delivery lifecycle, collate and report status / impediments with the project team across functional areas
• Coordinate with the EM/PM/CSM and Client for project delivery
• Multi-task and engage on multiple projects & internal initiatives
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
• Manage client relationships

We will count on you to:

• Experience in handling issues, configuring, and customizing Workday HCM modules to meet the specific needs of the organization.
• Deliver solutions for in scope HCM, Onboarding, or Benefits, Data Conversion, Reporting, BIRT, Dashboards for implementation
• Identify scope, scope gaps & get them addressed
• Communicate & collaborate with project internal / external stakeholders for project success & plan inputs
• Lead and mentor a team of functional consultants, providing guidance, support, and professional development opportunities
• Gather and document requirements, assess complexity and level of effort estimates, prioritizes capacity, and defines development and analysis timelines
• Identify test scenarios, develop test scripts, and provide key support in Workday feature releases, security, and User Acceptance Testing (UAT)
• Being flexible to work in multiple time zones, multiple teams
• Drive Ops excellence culture and lead transformational project(s) with clear visible and measurable impact
• Responsible for driving initiatives and ensuring results with a confined focus on timelines and quality

What you need to have:

• Should be Workday Certified in any of these – HCM, Adv. Compensation, Payroll, Benefits, Talent & Performance, Time Tracking, Learning, Reporting, PRISM
• Total 14+years of experience (7years in WD)
• BE /B.Tech /MCA /BSc.Extensive experience working with clients as a "Consultant" to drive implementation projects
• Lead the Workday Support Team, ensuring day-to-day system support through Incident and HR Case Management.
• Continuous monitoring of support service adherence to SLAs and any necessary action to enable refinement and further adherence.
• Detailed analysis of incidents for themes relating to technical issues or end user training requirements with the appropriate action taken as a subsequent step.
• Continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within support.
• Continuous review and refinement of support processes (Incidents & HR Cases)
• Fully document and ensure annual Workday support maintenance activities are well executed on time.
• Representing support in knowledge transfer sessions from Projects and BAU change delivery to ensure robust service transition and required support knowledge articles.
• Support the resolution of multiple ticket types including Incidents, Service Requests and Enhancements (Support process may include trouble shooting/root-cause identification, solution planning / ideation, and collaborate with change delivery on configuration as is relevant)
• Partner across team relating to bi-annual Workday releases, understanding the changes and impact on support services.
• Escalation management relating to Incidents & HR Cases
• Production Support – Includes the practices and disciplines of supporting the Workday solution
• Take timely, appropriate action to address stakeholder needs/expectations
• Identify and manage issue resolution including escalation as needed
• Interact and communicate effectively with mid and senior level management
• Works with senior level management for understanding the future priorities and plans
• Develop & manage communication plans with stakeholders aimed at improved collaboration
• Leverage synergies between global information systems

What makes you stand out:

• Excellent verbal and written communication skills, comfortable interfacing with business users
• Good troubleshooting and technical skills
• Able to work independently

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.