Customer Support Representative

10 hours ago

Kalyani Nagar, Maharashtra, India Flairdeck Consulting Full time ₹ 4,00,000 - ₹ 75,00,000 per year

Employment Type: Full-time employment

Designation : Product / Customer Support Representative

Experience - 2 to 6 year

Job Location : Pune near Kalyani Nagar - Hybrid

Job Timings – US Shifts ( Company provide Cab Facility under 50km )

Expected Salary – 4 to 7.5 LPA ( Salary Depends upon experience and your interview how it goes )

About the Role:

As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.

Primary/Essential Duties and Key Responsibilities:

  • Serve as the first point of contact for our customers, providing support via inbound phone.
  • Expand your knowledge of product offerings, support policies, and delivery methods.
  • Provide empathetic customer service to ensure customer satisfaction.
  • Foster strong relationships with internal partners and communicate effectively across all organizational levels.
  • Utilize your problem-solving skills to resolve complex customer queries.
  • Thrive in a fast-paced, high-volume environment with precision and accuracy.
  • Efficiently leverage various technologies and multiple screens.
  • Participate in internal and external training sessions as required.

Qualifications:

  • Proficient in English, with strong verbal and written communication skills.
  • Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
  • 1-3 years of customer service experience.
  • Experience with US Payroll/Time and Labor/HR is advantageous.
  • Demonstrated technical troubleshooting skills.
  • Ability to set and manage customer expectations effectively.
  • Strong collaboration and time management skills.
  • Experience handling sensitive situations professionally and thoroughly.
  • Highly motivated and team-oriented.
  • Open to working in Eastern time zones.

Education, Certification and Additional Qualifications:

  • Bachelor's degree required: BCom, BA, BSc.
  • Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word.
  • Inbound phone support experience
  • FPC or CPP Certification in the Payroll/HR industry is a plus.

Knowledge of SQL is a plus

Job Types: Full-time, Permanent

Pay: ₹200, ₹750,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Are you able to relocate Pune ?

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 2 years (Required)
  • US Voice process: 1 year (Required)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Kalyani Nagar, Maharashtra, India Remunance Systems Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Greetings from Remunance1No of Position82Experience2+ years3DesignationCustomer Service Representative4Shift Timings6:30pm – 3:30 am5LocationKalyani Nagar, PuneJob DescriptionMain Responsibilities:Management of customer account responsibilities includes:Providing communication between customers and all other Optimas Departments and personnel, as...

  • Customer Support Executive

    1 week ago

    Viman Nagar, Maharashtra, India Rightways Air Logistics, Pvt Ltd Full time ₹ 14,000 - ₹ 60,000 per year

    Customer Support Executive Job Description TemplateWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service .To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills...

  • Technical Support Executive

    2 weeks ago

    Kalyani Nagar, Maharashtra, India Skill Source IT Solution Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Description: Technical Support ExecutivePosition OverviewWe are looking for a detail-oriented and proactive Technical Support Executive to join our team. The role involves providing technical assistance, troubleshooting, and support for office IT systems, hardware, software, and network infrastructure. The candidate will serve as the first point of...

  • Sales/Marketing Executive

    4 days ago

    Kalyani Nagar, Maharashtra, India Zone by 360 Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Key Responsibilities:Identify and pursue new business opportunities through market research, lead generation, and networking.Develop and execute sales strategies to achieve revenue targets.Promote products/services to existing and potential customers via direct meetings, calls, emails, and presentations.Collaborate with the marketing team to design and...

  • Agri Advisor

    2 weeks ago

    Kalyani Nagar, Maharashtra, India Palvi Agrico Full time ₹ 2,04,000 per year

    Job Description – Agri Advisor (B2C Sales)Industry: Agriculture (Pesticides, Fertilizers, Plant Growth Regulators)Location: Pune MaharashtraEmployment Type: Full-timeExperience: 1 to 3 yearsQualification: B.Sc (Agriculture)About the Role:We are looking for a dynamic and results-driven Agri Advisor (B2C Sales) to join our team. The role involves promoting...

  • Senior Financial Analyst

    13 hours ago

    Kalyani Nagar, Maharashtra, India Wolters Kluwer Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Us:Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and...

  • Sales Executive

    2 days ago

    Kalyani Nagar, Maharashtra, India Le-Style Enterprise Private Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    About the Role:We are looking for a dynamic and results-driven Sales Executive with strong communication skills and proven experience in product-based sales. The ideal candidate should be able to develop effective contact strategies, build lasting client relationships, and drive consistent business growth.Key Responsibilities:Identify and generate new...

  • Customer Support Specialist

    12 hours ago

    Viman Nagar, Maharashtra, India SamvadSocial Technologies Pvt Ltd Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Customer Support Specialist(Mandatory Experience in International Retention Process)Manage inbound and outbound customer calls in a timely manner.Ability to understand the customers needs and articulate a solution.Research every issue and provide solutions to them.Ability to explain features and benefits without using scripts.Build strong relationships with...

  • Fraud Prevention Analyst

    6 days ago

    Kalyani Nagar, Maharashtra, India Fps Innovation Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesRisk Investigator Associates are ambassadors who earn customer loyalty by delivering personalized, convenient, and secure service. They maintain a high-quality customer experience through a customer-centric approach and take ownership of risk mitigation, complying with various regulations and policies to ensure timely delivery of...

  • executive chef

    1 week ago

    Kalyani Nagar, Maharashtra, India Ph4 Food & Beverages Private Limited Full time ₹ 8,00,000 - ₹ 10,80,000 per year

    Job DescriptionDepartment : CulinaryDesignation : Executive chefReports To : Head of CulinaryPrime Function: Kitchen Production Responsible for the efficiently and profitable functioning of the Kitchen operation. Ensure that FSSAI standards are applied to the production of food and the cleanliness ofthe kitchen and equipment. Ensure that the hygiene...