Customer Support Associate

6 hours ago

Viman Nagar Pune Maharashtra, India SamvadSocial Technologies Private Limited Full time

Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

**Requirement**-Previous experience in a call center customer support, sales and or retention Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills, Accent Neutral

**Additional Advantage **Understanding of USA Credit Bureau, Credit Report and Credit Score culture

**Role** Customer Success Associate

**Industry Type** BPO / Call Centre

**Functional Area **Customer Success, Service & Operations

**Employment Type **Full Time, Permanent

**Role Category **Customer Success

**Education**UG :Any GraduatePG :Any Postgraduate

**Key Skills**Communication Skills Customer Support Time Management CallingManagement Skills Inbound Verbal Communication Customer Engagement

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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