Customer Support Executive

3 hours ago


Viman Nagar, Maharashtra, India SamvadSocial Technologies Pvt Ltd Full time ₹ 4,04,000 - ₹ 5,36,000 per year

Job Description:

Customer Support Specialist

(Mandatory Experience in International Retention Process)

  • Manage inbound and outbound customer calls in a timely manner.
  • Ability to understand the customers' needs and articulate a solution.
  • Research every issue and provide solutions to them.
  • Ability to explain features and benefits without using scripts.
  • Build strong relationships with customers.
  • Meet qualitative and quantitative targets.
  • Work in brick-and-mortar call centre.

Requirement:

  • Previous experience in a call centre customer support, sales and or retention Previous experience with US market.
  • Strong phone and verbal communication skills.
  • Excellent listener and time management skills, Accent Neutral.
  • Additional Advantage Understanding of USA Credit Bureau, Credit Report and Credit Score culture.

Schedule:

  • Night shift & US shift

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Application Question(s):

  • How many years of experience you have?
  • Do you have experience in sales and retention process?
  • Are you from Pune ?
  • Are you an immediate joiner ?
  • Are you comfortable for US Shift?

Work Location: In person



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