Customer Support Senior Officer

2 days ago

Viman Nagar, Maharashtra, India 4a46ba76-ffcd-459b-8fae-8ba6f7acaf9c Full time ₹ 4,80,000 - ₹ 12,00,000 per year

Knoxed is a leading online retailer of media and electronic accessories. We design, manufacture, retail and support our own range of cables, HD products and devices. Our

Headquarters are based in the UK, but our global operations also rely on our offices in Berlin (Germany), Pune (India), Hong Kong and China.

We are a fast-growing company and require committed, creative and hardworking individuals to join our team. We founded our company on the belief that there is a real potential for providing a great product at a great price with excellent before and after sales support.

We have over the years remained committed to providing our clients with quality, customised service at competitive prices and it is this business model that has allowed us to expand and grow.

At Knoxed we are looking for a Customer Support and Sales officer to join our front-end customer support team. The main role would be to help our customer find AV solutions according to their needs, assisting them with order related queries and dealing with returns, as well as sales of the company. It is imperative that applicants are driven and passionate for their work and should be committed to delivering excellence.

Key Responsibilities: Client Relations &

  • Update product specifications and ensure accuracy.
  • Process documentation efficiently.
  • Respond to technical-related emails from customers regarding website transactions.
  • Address customer inquiries promptly with a customer-first approach.
  • Write clear and effective emails that lead to resolution and customer satisfaction.
  • Maintain attention to detail in customer interactions to uphold a professional company image.
  • Coordinate with internal teams via written communication and calls.
  • Demonstrate a flexible attitude and the ability to work effectively in a team.
  • Conduct regular health checks of multiple seller accounts and manage training programs.

Experience and Skills Required: Mandatory Skill Sets:

  • Excellent English communication skills, both spoken and written.
  • Strong email etiquette with the ability to write clear, concise, and professional emails.
  • Effective problem-solving skills.
  • Strong managerial and coordination abilities.

Educational Qualification: Graduation in a relevant field.

Office Timings: Monday – Friday, 11:30 AM – 08:30 PM

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person

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