IT Onboarding Admin

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference
_working_ in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:
**Job Description**:
IT Onboarding Admin

Overview:
As an IT Onboarding Admin, you will serve as the first point of contact within IT that our new hires will work with. As part of the IT End User Solutions team, you will play a critical role in executing Evolent’s mission by supporting our IT onboarding process which includes IT hardware lifecycle asset management.

One of the requirements for this position is a passion for serving customers with an ability to adapt quickly and engage in both problem resolution and problem prevention. We expect you to be a self-starter, technically adept, able to work independently and within a team. This position requires a great attitude, good communication, attention to detail, analytical and problem-solving skills, as well as the ability to research & resolve escalated issues.

**Responsibilities**:

- Manage tasks relating to employees and contractors joining and exiting the organization.
- Coordinate with the internal Talent team to gather new hire details and dispatch IT Equipment to remote locations; also follow up with vendors as needed to ensure on-time delivery.
- Manage IT hardware inventory to ensure assets are available to deploy for end users.
- Follow and maintain documentation of ordering processes.
- Work with UPS system and provide tracking numbers/labels to end users.
- Order IT supplies and ensure they are received.
- Process invoices with AP / AR departments.
- Update/maintain IT hardware asset database as needed.
- Manage system replacement tasks, and coordinate with End users and Vendors to fulfill those requests.
- Assist with password resets as needed.
- Ready to work to support US-based working hours.

Required:

- A good familiarity with Windows 10 UI.
- Working knowledge of system management tools and Office 365 Applications.
- Must have deep knowledge of IT hardware.
- Experience with IT hardware asset management processes.
- Experience working in an IT Help Desk ticketing system (such as Jira, ServiceNow Ivanti, Remedy, or otherwise).
- Must be well organized.
- Ability to communicate and work with technical and non-technical audiences, including the ability to modify communication style to match the appropriate level of the audience targeted, with a strong understanding of the impact of a message on the organization or customer.
- Excellent spoken and written English proficiency.

Mandatory Requirements:
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.