Associate, Customer Experience and Business Trends
7 days ago
As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time Associate to join our Global Business Services Capability team
- to-day work by updating trackers or workflow tools as necessary - Follows SOP/guidelines or manager's instructions and ensures output is quality compliant - Contributes to project improvement and operational excellence ideas, as applicable - Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA - Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
- Knowledge of Excel at an advanced level
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