Team Member-customer Experience-support Services-customer Experience

3 days ago

Bengaluru Karnataka, India Kotak Mahindra Full time

**Job Title: Associate Vice President - CX Measurement**

**Job Summary**:
The team member is responsible for designing, implementing, and managing the metrics, analytics, and feedback systems that track and assess the customer experience across various touchpoints within the bank. This role involves leading teams to analyze data, identify concerns and areas for improving, and collaborate with cross-functional teams to enhance customer experience. To play a critical role in ensuring that measurement is continuous, customer feedback is shared with business teams and able to drive business decisions.

**Key Responsibilities**:

- Customer Experience Strategy and Metrics:

- Define key performance indicators (KPIs) related to customer satisfaction - Net Promoter Score (NPS®), Customer Effort Score (CES), etc.
- Build and manage dashboards for tracking and reporting CX performance.
- Data Analytics and Insights:

- Oversee the collection and analysis of customer feedback from TNPS® and RNPS® surveys.
- Analyse the open ends to identify trends, pain points, and opportunities for improving customer interactions.
- Prepare clear insightful reports and presentations summarizing findings and recommended actions.
- Customer Feedback Management:

- Lead the customer feedback process, ensuring that feedback is collected systematically across all channels.
- Work with product, marketing, and service teams to ensure customer feedback is addressed.
- Manage third-party vendors who support customer experience surveys and measurement systems.

**Required Skills & Qualifications**:

- Bachelor’s degree in Business, Marketing, Data Analytics, or a related field (Master’s preferred).
- 7+ years of experience in customer experience, data analytics, or a related field, with at least 3 years in a leadership role.
- Expertise in customer experience measurement frameworks (NPS, CES, etc.).
- Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights using Powerpoint.
- Proven track record of leading cross-functional initiatives that drive customer satisfaction and business results.
- Experience with CX tools and platforms (e.g., Qualtrics, etc.).
- Excellent communication and presentation skills.Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

**Preferred Qualifications**:

- Master’s degree or MBA.
- Experience in customer experience management within a large, matrixed organization.

  • Team Member-customer Experience-support

    1 week ago

    Bengaluru, Karnataka, India Kotak Mahindra Full time

    **Job Description: Senior Customer Experience Closedlooping Specialist - Digital Channels** Department: Customer Experience Team Member Location: Bengaluru/ Bommanahalli Reports To: Customer Experience Manager No. of Vacancies: 5 Grade:M5/M6 **Job Purpose**: We are seeking a highly motivated and empathetic Senior Customer Experience Specialist to join...

  • ▷ [Immediate Start] Customer Support Role - Ecommerce (0-2 Yrs) Bangalore (after-sales/customer Service)

    3 weeks ago

    Bangalore, Karnataka, India Customer Support Executive Full time

    - Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...

  • Customer Experience Team Member

    18 hours ago

    Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Customer Experience Team MemberThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...

  • Customer Support Executive

    2 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Are you ready to kickstart your career in an International Voice Process Join us and take the opportunity to work with global customers from the U.S., UK, Canada, and Australia! ? About the Role: You’ll handle customer calls, provide product/service support, and offer technical solutions to resolve their queries. ✨ What We’re...

  • Customer Service Executive

    7 days ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Representative

    7 days ago

    Bengaluru, Karnataka, India Quick customer electronic service Full time

    Im looking customer support excutive, 8904309332, near Hormavu signal banglore 560043 **Job Types**: Full-time, Part-time Pay: From ₹9,000.00 per month **Benefits**: - Cell phone reimbursement Supplemental Pay: - Overtime pay - Performance bonus - Yearly bonus **Language**: - English (preferred) - Hindi (preferred) Work Location: In person

  • Customer Service Team Member

    7 days ago

    Bengaluru, Karnataka, India Roadster Hospitality Private Limited Full time

    Roadster Hospitality Private Limited - Wrapafella, Bangalore, Karnataka. **Position: Team Member for QSR Outlet - Immediate Joining** **Job description** - Maintain a fast speed of service, especially during rush times. - Take orders from customers and input their selections into the restaurant’s computer systems. - Assemble orders on trays or in bags...

  • Customer Experience

    1 day ago

    Bengaluru, Karnataka, India PeopleLogic Business Solutions Full time

    About the Customer Company is** *** India's leading lifestyle company** and among the most admired and respected corporates in the country. About the Role **Designation**: *** Manager Customer Experience - Retail** Criticality of the role to the business : This role will be responsible for creating a delightful, differentiated and elevating Customer...

  • Inbound Customer Service Agent

    3 weeks ago

    Mangalore, Karnataka Mysore, Karnataka, India Team Management Services Full time

    Position Title Inbound Customer Service AgentExperience 1 to 4 yearsQualification Bachelor s Degree Diploma in any discipline Location Mangalore MysoreShifts Night ShiftsEmployment Type Full-TimeAbout the role We are seeking energetic and customer-focused Inbound Customer Service Agents to join our team The role involves assisting customers with...

  • Supervisor, Customer Experience

    2 weeks ago

    Bengaluru, Karnataka, India Conduent Full time

    Location Bangalore, Karnataka, India - Category Customer Service & Transaction Processing - Req ID 16607 - Job Type Full-time regularThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people...