Internship - Customer Experience

**THE COMPANY** MPOWER’s borderless loans enable students from around the world to realize their full academic & career potential by attending top universities in the U.S and Canada. As a mission oriented FinTech / EdTech company, we move extremely fast and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We’re backed by over $150 million in equity capital from top global investors, which enables our fast-growth and provides our company with financial stability and a clear path to an IPO over the coming years. Our global team is composed of ex-management consultants, financial services and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe greatly in our cause. For us, MPOWER’s mission of making this mission is personal. As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly grow, creatively in an environment where fast change and exponential growth is the norm. Ideation and implementation happens very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact. MPOWER has been named one of the best fintechs to work for by American Banker for the past 5 years in a row.. We are honored to be nominated by multiple agencies and publications for our leadership in Tech, diversity and social impact. We pride ourselves on being a “growth company for grown-ups,” where there are no pool tables but rather great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, and educational background. **THE INTERNSHIP - Customer Experience - Technology and Analytics - Bangalore, India** As a** **Customer Experience - Technology and Analytics Intern at MPOWER Financing, you will support in maximizing customer experience using technology and process optimization. You will get an exposure to real-world customer operations strategies and practices.You will lead an individual project which will be presented to the Executive team at the end of the internship and will receive mentorship from our leaders. We’re looking for interns who can think creatively and analytically, embrace ambiguity and thrive in an entrepreneurial environment and have a solution-focused mindset driven by making an impact. - Identifying recent trends in driving superior customer experience in fintech industry - Analyzing the current customer experience data - satisfaction, complaints, VOC etc to identify areas of improvement - Recommending a strategy for MPOWER to deliver a best in class customer experience by using latest technology to collect consumer feedback and help the company assess customer satisfaction, measure customer engagement, perform market research, and gauge expectations. **THE QUALIFICATION** - Bachelor's degree in Finance, Engineering, STEM or related fields - Prior work experience in technology, automation projects with global exposure is a plus - Strong business analytical mindset, tech-savvy, data-driven, GenAI highly preferable - Ability to think "big picture" and also work at a tactical level - Fintech/Edtech experience will be an advantage - Self-starter who can work independently as well as part of a team. - Strong written and verbal communication skills with the ability present complex information clearly and concisely to different stakeholders A passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple time zones and locations In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload, tight deadlines, a high degree of autonomy, and 80-20 everything.