Team Member-customer Experience-support Services-customer Experience

4 weeks ago

Bangalore Karnataka, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree The team member is responsible for designing implementing and managing the metrics analytics and feedback systems that track and assess the customer experience across various touchpoints within the bank This role involves leading teams to analyze data identify concerns and areas for improving and collaborate with cross-functional teams to enhance customer experience To play a critical role in ensuring that measurement is continuous customer feedback is shared with business teams and able to drive business decisions Key Responsibilities u Customer Experience Strategy and Metrics o Define key performance indicators KPIs related to customer satisfaction - Net Promoter Score NPS Customer Effort Score CES etc o Build and manage dashboards for tracking and reporting CX performance u Data Analytics and Insights o Oversee the collection and analysis of customer feedback from TNPS and RNPS surveys o Analyse the open ends to identify trends pain points and opportunities for improving customer interactions o Prepare clear insightful reports and presentations summarizing findings and recommended actions u Customer Feedback Management o Lead the customer feedback process ensuring that feedback is collected systematically across all channels o Work with product marketing and service teams to ensure customer feedback is addressed o Manage third-party vendors who support customer experience surveys and measurement systems Required Skills Qualifications Bachelor s degree in Business Marketing Data Analytics or a related field Master s preferred 7 years of experience in customer experience data analytics or a related field with at least 3 years in a leadership role Expertise in customer experience measurement frameworks NPS CES etc Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights using Powerpoint Proven track record of leading cross-functional initiatives that drive customer satisfaction and business results Experience with CX tools and platforms e g Qualtrics etc Excellent communication and presentation skills Ability to work in a fast-paced dynamic environment and manage multiple projects simultaneously Preferred Qualifications Master s degree or MBA Experience in customer experience management within a large matrixed organization

  • Customer Support Specialist

    2 weeks ago

    bangalore, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Team Member-customer Experience-support

    2 days ago

    Bengaluru, Karnataka, India Kotak Mahindra Full time

    **Job Description: Senior Customer Experience Closedlooping Specialist - Digital Channels** Department: Customer Experience Team Member Location: Bengaluru/ Bommanahalli Reports To: Customer Experience Manager No. of Vacancies: 5 Grade:M5/M6 **Job Purpose**: We are seeking a highly motivated and empathetic Senior Customer Experience Specialist to join...

  • Customer Service Representative Itpl Bangalore

    2 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...

  • Customer Experience Associate

    21 hours ago

    bangalore, India Beem Full time

    Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances,...

  • Customer Experience Associate

    2 weeks ago

    Bengaluru, Karnataka, India Even Healthcare Full time

    At Even, we are dedicated to revolutionizing the membership experience for our members. Our Customer Experience Team is innovative, dedicated, and passionate about building lasting relationships with our members. We are seeking a Customer Experience Associate who shares our commitment to delivering exceptional service and creating memorable experiences for...

  • Customer Experience Specialist

    5 days ago

    Bangalore, India Infogain Full time

    About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats. Support includes educating...

  • Customer Service Team Member

    1 week ago

    Bengaluru, Karnataka, India Cold Stone Creamery Full time

    You will be **responsible for providing customer service, Serving, making Ice Cream and other products at a store, and maintaining store daily activity**. You will ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members. **Job Types**: Full-time, Permanent **Salary**: ₹14,500.00 - ₹16,000.00...

  • Customer Experience Specialist

    1 week ago

    bangalore, India Infogain Full time

    About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats.Support includes educating...

  • Customer Experience Manager

    5 days ago

    Bangalore, India ZARA Full time

    Being a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...

  • Customer Experience Manager

    3 days ago

    Bangalore, India ZARA Full time

    Being a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...