Customer Experience Specialist
6 days ago
About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats.Support includes educating users on Charitable Impact's features, empowering communities with fundraising strategies, processing transactions, and managing ongoing relationships. As a member of our Donor Engagement and Experience team, you confidently and consistently promote Charitable Impact's products and services while providing excellent user support.You will also play a key role in Customer Success, ensuring donor satisfaction, identifying opportunities for continued engagement, and helping users achieve their philanthropic goals through proactive follow-ups and personalized guidance.Key ResponsibilitiesEducate users on new features such as fundraising pages and donation matching to help them meet their giving goals.Deliver exceptional service by accurately and efficiently processing transactions and administrative tasks.Manage donor relationships and proactively promote additional services such as the Charitable Investment Program.Drive adoption and retention by engaging with users and communities.Improve internal processes and systems to enhance customer experience, team efficiency, and collaboration.Collect user feedback and contribute to team documentation such as guides and workflows.Preferred Candidate SkillsEmbody values of trust, teamwork, and accountability.Excellent written and verbal communication skills.Strong ability to manage multiple clients, projects, and priorities in a fast-paced environment.Minimum 5 years of experience in a client-facing role including Customer Support, Voice Support, Email and Chat Support.Prior experience in Customer Success or Account Management with a focus on tracking user outcomes, conducting success reviews, and driving retention is an advantage.Self-motivated and proactive team player who thrives in a remote work environment.Must HaveReliable high-speed internet connection for uninterrupted calls, live chats, and Zoom meetings Quiet, professional home setup suitable for both phone and video interactionsExperience working with North American companies or customers with strong awareness of cultural nuances in communication and service deliveryFlexibility to provide support during the Giving Season (December), including potential coverage on Christmas Eve or Day and New Year’s Eve or DayAvailability to work non-traditional hours aligned with North American time zones (PST or EST), including adjustments during daylight savings
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Customer Experience Specialist
3 days ago
Bangalore, India Infogain Full timeAbout the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats. Support includes educating...
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Customer Experience Specialist
1 week ago
bangalore, India Posha Full timePosha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘See it in action: **https://bit.ly/howposhaworks**Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙...
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Customer Support Specialist
1 week ago
bangalore, India TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
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Customer Support Specialist
3 days ago
bangalore, India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
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Customer Support Specialist
4 days ago
bangalore, India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
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Customer Service Specialist
3 days ago
bangalore, India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
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Customer Support Specialist
3 days ago
Bangalore, India Aditi Consulting Full timeHi, We are hiring for Customer Support Specialist Job description: We are looking for candidates with good English and Hindi communication skill. candidates will be handling inbound calls- approx., 80-100 calls a day regarding the banking products like Credit cards, loans etc. handling the queries from the customer. One should be good at handling pressure...
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Customer Support Specialist
6 days ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
3 days ago
bangalore, India SM Record Full timeCompany Description SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Service Specialist
2 weeks ago
bangalore, India Recro Full timeJob Title: Customer Success / Support Specialist – EdTechLocation: Hybrid (3 days from office)Work Schedule:Shift Timings: 2 PM – 11 PM or 6 PM – 3 AM (Two-way cab provided)5 days working, 2 consecutive offsAdditional Shift Allowance: ₹750/dayKey ResponsibilitiesManage customer interactions via calls, emails, and virtual meetings with US-based...
