Customer Experience Specialist
5 days ago
About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats. Support includes educating users on Charitable Impact's features, empowering communities with fundraising strategies, processing transactions, and managing ongoing relationships. As a member of our Donor Engagement and Experience team, you confidently and consistently promote Charitable Impact's products and services while providing excellent user support. You will also play a key role in Customer Success , ensuring donor satisfaction, identifying opportunities for continued engagement, and helping users achieve their philanthropic goals through proactive follow-ups and personalized guidance. Key Responsibilities Educate users on new features such as fundraising pages and donation matching to help them meet their giving goals. Deliver exceptional service by accurately and efficiently processing transactions and administrative tasks. Manage donor relationships and proactively promote additional services such as the Charitable Investment Program. Drive adoption and retention by engaging with users and communities. Improve internal processes and systems to enhance customer experience, team efficiency, and collaboration. Collect user feedback and contribute to team documentation such as guides and workflows. Preferred Candidate Skills Embody values of trust, teamwork, and accountability. Excellent written and verbal communication skills. Strong ability to manage multiple clients, projects, and priorities in a fast-paced environment. Minimum 5 years of experience in a client-facing role including Customer Support, Voice Support, Email and Chat Support. Prior experience in Customer Success or
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Customer Experience Specialist
2 weeks ago
bangalore, India Posha Full timePosha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘See it in action: **https://bit.ly/howposhaworks**Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙...
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Customer Experience Specialist
1 week ago
bangalore, India Infogain Full timeAbout the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats.Support includes educating...
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Customer Experience Specialist
3 weeks ago
Bangalore Division, India Infogain Full timeAbout the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats. Support includes educating...
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Technical Support Specialist
2 weeks ago
Bangalore, India Kinco Automation Full timeKinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products...
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Customer Support Specialist
2 weeks ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Experience Specialist
1 week ago
bangalore, India HCLSoftware Full timeAppScan Customer Experience Executive (CEE)Job Summary:[DB1] As an AppScan Customer Experience Executive (CEE), you will be responsible for managing and growing the product-related aspects of the renewals business for HCL AppScan. You will work closely with our most valued “High Touch” customers and also other AppScan customers, ensuring their continued...
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Customer Experience Specialist
23 hours ago
bangalore, India beBeeExperience Full timeAJO Developer Job OverviewThis role focuses on creating personalized experiences for customers through strategic journey design.Design and implement customer journeys using Adobe Journey Optimizer.Integrate AJO with Adobe Experience Platform (AEP) and other marketing technologies to create seamless experiences.Develop and manage real-time and scheduled...
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Customer Support Specialist
5 days ago
bangalore, India SM Record Full timeCompany Description SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
20 hours ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
5 days ago
bangalore, India Scry AI Full timePosition: Customer Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...
