Customer Experience Associate
22 hours ago
Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances, maximize their savings, participate in sustainable debt efforts and spend intelligently.ResponsibilitiesAnswer customer queries in a positive and effective manner, via chat/e-mail and over the phone.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Follow communication procedures, guidelines, and policiesTake the extra mile to engage customers.Serve our US customer base by providing product and finance service information and guiding them on the App or website.Perform both inbound service queries and outbound support for the collections process via phone.Own our customer experience journey across all inbound channels (intercom/email/phone) and social media platformsBe the voice of the customer in the leadership team working closely with product, marketing, and engineering teams to implement insights and product improvements to continuously improve customer experience.Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.Adopt a data-driven approach to manage and iteratively improve customer experienceRecruit, train, and build a world-class customer happiness teamEstablish metrics to measure team performance and coach team members to achieve/exceed performance parametersRequirement:You’re a graduate/postgraduate with 2+ years of experience in customer service (International voice process)Excellent written and spoken English with strong conflict resolution and de-escalation skills.Ability to recognize, empathize and understand escalated customer sentiment.Experience handling a high volume of customer calls and emails.Flexibility and willingness to grow by building on existing knowledge and consistently striving for excellenceMotivation to close communication gaps and provide meaningful feedbackMust be a people person with the ability to drive and motivate team members to strive for excellence.Must be empathetic with a customer-oriented attitude while following a data-driven approach to customer service.Must be a Pro at processes and tools for customer support management and have experience in defining metrics and building processes to ensure adherence.
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Customer Experience Associate
5 days ago
bangalore, India Even Full timeAbout Even Healthcare: Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. We are on a mission to create a seamless healthcare experience for individuals and families by building a strong network of healthcare providers. Role Overview: We’re seeking a proactive and empathetic Customer...
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Customer Experience Associate
3 days ago
Bangalore, India Even Full timeAbout Even Healthcare: Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. We are on a mission to create a seamless healthcare experience for individuals and families by building a strong network of healthcare providers. Role Overview: We’re seeking a proactive and empathetic Customer...
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Finance Associate
2 weeks ago
bangalore, India The Experience Co. Full time(for professionals with 1-2 years of experience in finance management, and a bonus if you are from travel background)About UsAt Experience Co. (ExCo), we're redefining group travel for the modern explorer. From creative residencies to transformative adventures across 20+ countries, we curate and produce some of India's most unique travel experiences for a...
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Customer Success Associate
21 hours ago
bangalore, India TekXera Full timeCustomer Success Associate (Hebrew Language) – RemotePosition: Customer Success Associate – L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 1–5 Years Location: Pan India (Remote)About the RoleWe are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to support...
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Customer Success Associate
14 hours ago
bangalore, India TekXera Full timeCustomer Success Associate (Hebrew Language) – Remote Position: Customer Success Associate – L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 1–5 Years Location: Pan India (Remote) About the Role We are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to...
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Customer Support Associate
1 week ago
bangalore, India Zolo Full timeJob Title: Customer Support (Voice Process)Business Unit: Customer Experience Team (Central Support)Designation: Associate- Customer SupportLocation: HSR layout, BengaluruEmployment Type: Full-time | In-office | 6 days working About Zolo: Zolo is India’s largest and most trusted provider of managed co-living and student housing. We offer fully-furnished,...
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Customer Support Associate
7 days ago
Bangalore, India Zolo Full timeJob Title : Customer Support (Voice Process) Business Unit : Customer Experience Team (Central Support) Designation : Associate- Customer Support Location : HSR layout, Bengaluru Employment Type : Full-time | In-office | 6 days working About Zolo : Zolo is India’s largest and most trusted provider of managed co-living and student housing. We offer...
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Customer Support Associate
7 days ago
bangalore district, India Zolo Full timeJob Title : Customer Support (Voice Process) Business Unit : Customer Experience Team (Central Support) Designation : Associate- Customer Support Location : HSR layout, Bengaluru Employment Type : Full-time | In-office | 6 days working About Zolo : Zolo is India’s largest and most trusted provider of managed co-living and student housing. We offer...
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Customer Support Associate
7 days ago
Bangalore Division, India Zolo Full timeJob Title : Customer Support (Voice Process) Business Unit : Customer Experience Team (Central Support) Designation : Associate- Customer Support Location : HSR layout, Bengaluru Employment Type : Full-time | In-office | 6 days working About Zolo : Zolo is India’s largest and most trusted provider of managed co-living and student housing. We offer...
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Senior Manager
5 days ago
Bangalore, India Flipkart Full timeJob Code - Mandatory Skills - Process Design, Design Thinking, Stakeholder Management, Problem Solving Desirable Skills - Data Analytics, SQL Queries Position - Senior Manager I Job Family - CX Design About the Role Senior Manager / Manager - Customer Experience Design Location: Bangalore, Karnataka Skills Required: Customer Experience, Problem-Solving,...
