Customer Experience Associate

2 weeks ago

Bengaluru, Karnataka, India Saaki Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are seeking a warm, motivated Customer Experience Associate to represent our brand across various channels.

You'll monitor customer reactions on various platforms, respond with empathy and quick thinking, and shape every interaction into something fabulous. If you have a bachelor's degree, strong communication skills, enjoy solving real problems, and know how to make others feel heard, We'd love to hear from you.

Send us your resume and a short note on why customer experience matters to you at

This is a part-time, in-office position—perfect for those who want to contribute to a fast-moving brand while keeping mornings or evenings free.

Core Responsibilities:

  • Respond promptly and professionally to customer inquiries and issues across multiple channels (social media, email, calls, and in-person), building rapport and trust.

  • Use critical thinking and empathy to resolve complaints thoughtfully and efficiently, ensuring customer satisfaction and brand loyalty.

  • Identify and pursue potential sales leads from customer interactions, proactively recommend relevant products, and support upselling or cross-selling initiatives to drive revenue.

  • Monitor, document, and analyze customer reactions across online touch points to understand sentiment, spot trends, and identify sales opportunities.

  • Work closely with the marketing, sales, and store teams to align on customer feedback, improve brand experience, and convert insights into actionable sales strategies.

  • Maintain accurate records of customer interactions, feedback, and sales leads, providing regular reports and insights to inform business decisions.

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