▷ 3 Days Left: Business Intelligence Engineer, Customer Experience

4 weeks ago


Bangalore Karnataka, India Amazon Full time

DESCRIPTION Amazon is seeking a Business Intelligence Engineer Customer Experience Strategy based in Bangalore India Our team inspects measures and drives improvements to Amazon s customer experience partnering with senior leaders across the organization The ideal candidate will be highly analytical and demonstrate advanced problem solving analysis modeling and reporting skills You will be passionate about analyzing large data sets leveraging multiple sources and exploring new analytical tools to answer complex business questions You will also be able to independently plan scope of a project understand the problem statement construct the analysis identify data sources and execute the study end to end The successful candidate will have excellent communication skills working with business and technical stakeholders Key job responsibilities Build new analytical tools interfacing with business and technical stakeholders Develop models and metrics providing insights on customer experience and performance Interface with other teams to extract transform and load data Drive process efficiency and automation Drive adoption of analytical tools across business stakeholders Drive meaningful insights triangulating across multiple data sources and share actionable findings with stakeholders About the team Customer Experience and Business Trends CXBT is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon - for every customer e g consumers developers sellers brands employees investors streamers gamers Our approach is based on determining the customer needs along with problem solving and we work backwards from there We use technical and non-technical approaches and stay aware of industry and business trends We are a global team made up of a diverse set of profiles skills and backgrounds - including Product Managers Software Developers Computer Vision experts Solution Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more BASIC QUALIFICATIONS - 3 years of analyzing and interpreting data with Redshift Oracle NoSQL etc experience - Experience with data visualization using Tableau Quicksight or similar tools - Experience with data modeling warehousing and building ETL pipelines - Experience in Statistical Analysis packages such as R SAS and Matlab - Experience using SQL to pull data from a database or data warehouse and scripting experience Python to process data for modeling PREFERRED QUALIFICATIONS - Experience with AWS solutions such as EC2 DynamoDB S3 and Redshift - Experience in data mining ETL etc and using databases in a business environment with large-scale complex datasets - Preferred Experience with Power BI NLQ Gen AI supported queries and ability to understand model evaluation including understanding confusion matrix Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner



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