Machine Learning Engineer, Customer Experience and Business Trends

Description
Are you customer-obsessed, data oriented, and confident in proposing opportunities to improve our customers' experience across different Amazon businesses? Customer Experience and Business Trends (CXBT) is looking for a scale-focused and customer-obsessed Software Development Engineer.

As an SDE / MLE, you will be part of a team that adds new capabilities with multiple visual/audio analytic methodologies. The solutions heavily leverage AI and quantitative analysis to challenge conventional wisdom with hard data. Our SDEs use technology to solve complex problems and get to see the impact of their work first-hand.

Key job responsibilities

Ability to quickly learn new technologies and algorithms in the field of Generative AI.

Stay up-to-date with advancements and the latest modeling techniques in the field

Work closely with applied scientists, engineers and product managers to design, implement and launch AI solutions end-to-end

Write high-quality, maintainable code while following best practices and design patterns

Own end to end deployment at scale of Generative and ML methods.

Build and optimize automated data collection frameworks across different surfaces (web, mobile)

Participate in code reviews and contribute to technical documentation

Debug production issues and implement performance improvements

Contribute to architecture decisions and technical strategy

Mentor and help recruit MLEs to the team.

A day in the life

You'll work closely with Product Managers, Data Scientists, and other engineers to build tools that enable large-scale data collection and analysis. You'll tackle challenges ranging from agentic framework development to implementing new features for our self-service platforms, while ensuring high performance and reliability.

About The Team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent
• Experience building complex software systems that have been successfully delivered to customers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- ADCI - Karnataka

Job ID: A3071473