Catalog Specialist, Customer Experience and Business Trends

1 week ago

Bengaluru, Karnataka, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year
DESCRIPTION

As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time employee to join our Customer Experience Strategy team in Bangalore, India. This role is ideal for a candidate looking for to learn with an exciting, dynamic company.

Key job responsibilities

  • Performing a wide range of data collection, data entry, and data processing related tasks (e.g., data tagging, uploading data into online systems). Conducting data validation and analysis
  • Using high level of judgement to determine/identify differentiated experiences and/or trends.
  • Partner with internal stakeholders and deliver high quality work, escalate operational issues, draft SOPs.
  • Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
  • Contribute and lead process improvement initiatives that impact overall efficiency/ quality
  • Managing team engagement activities
  • Building workflows and automating tasks using AI.
BASIC QUALIFICATIONS
  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Strong analytical skills including proficiency in Microsoft Excel
  • Prompt engineering/AI Literacy
PREFERRED QUALIFICATIONS
  • Experience with Microsoft Office products and applications
  • Basic knowledge of SQL
  • Previous work experience, especially handling data recording and business analysis
  • Attention to details
  • Excellent team player capable of learning and sharing knowledge in a team environment.
  • Self-starter, motivated, and extremely organized

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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