Customer Support Executive

2 days ago


Lower Parel Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Job Overview**:
**Key Responsibilities:1. Customer Interaction & Query Resolution**:

- Provide accurate, valid, and complete information by using the right methods and tools.
- Assist customers with placing orders, tracking shipments, handling payments, or resolving product-related concerns.
- Troubleshoot technical issues (where applicable) and escalate complex problems to the relevant departments.

**2. Customer Experience Management**:

- Ensure customers receive prompt attention and seamless service throughout their interaction.
- Demonstrate ownership of customer issues from start to finish, with follow-ups as necessary.
- Deliver high-quality service that enhances customer satisfaction and loyalty.

**3. Documentation & Reporting**:

- Maintain detailed and accurate records of all interactions in the CRM system.
- Log issues and follow standard operating procedures for escalation and feedback.
- Prepare daily/weekly reports on customer queries, resolved tickets, feedback, and complaint trends.

**4. Cross-Functional Collaboration**:

- Liaise with internal departments such as Sales, Logistics, Technical Support, or Billing to resolve customer queries.
- Contribute customer insights to product and service improvement discussions.

**5. Quality & Compliance**:

- Adhere to company policies and standard operating procedures (SOPs).
- Meet or exceed defined KPIs such as response time, resolution time, first contact resolution, and customer satisfaction score (CSAT).
- Comply with data privacy, security, and quality assurance standards.

Pay: ₹35,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**
+91 9920501090



  • Lower Parel, Mumbai, Maharashtra, India Mirraw Online Services Pvt. Ltd Full time

    **We are looking for Customer Support Executive experience in Backend (E-mails and Chats) and Voice process (Inbound and Outbound calls).** **Location - Lower Parel/ Currey Road.** **Job Profile**: **Responsibilities**: - Interacting with customers on daily basis. - Listening to customers patiently and helping them resolve issues. - Helping customers with...


  • Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Customer Support Executive** **Company**: Torero Softwares Ltd (Medica Software) **Job Type**: Full-time **Location**: Lower Parel East, Mumbai (Work from Office) **Experience**: 0 - 4 years **Job Summary**: We are looking for a friendly and responsible **Customer Support Executive** to help our clients use **Medica Software**. You will assist users...

  • Customer Support

    4 days ago


    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Lower Parel, Mumbai **Salary**: ₹20,000 - ₹35,000 per month **Gender**: Open to All **Education**: Bachelor’s Degree (Any discipline) **Job Summary**: **Key Responsibilities**: - Resolve customer complaints and issues effectively, ensuring satisfaction. - Provide detailed information about...


  • Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Job Opening: Customer Support Executive at Torero Softwares Ltd (ERP Software)** Location: Lower Parel East, Mumbai **Role Overview** Join Torero Softwares Ltd as a Customer Support Executive and assist clients in resolving queries related to software, accounting, and GST while providing training sessions for our ERP software. **Key Responsibilities...


  • Lower Parel, Mumbai, Maharashtra, India Ace Blend Full time

    **Job Overview**: We are looking for a CRM Executive to manage customer relationships, drive engagement, and enhance customer retention. You will be responsible for handling customer queries, executing CRM campaigns, and ensuring a seamless customer experience for our nutrition brand. **Key Responsibilities**: - Handle after-sales service, complaint...

  • Customer Support

    3 days ago


    Lower Parel, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Key Responsibilities**: - **Customer Interaction**: - Provide product or service information, guide customers through troubleshooting steps, and ensure a positive experience with the brand. - **Issue Resolution**: - Identify, diagnose, and resolve customer complaints or technical issues promptly and effectively. - Escalate complex issues to the...


  • Lower Parel, Mumbai, Maharashtra, India Birla Open Minds Full time

    **Role description** - To make the idea of excellent customer service seem less nebulous and more attainable - To build trust, maintain long term relationships with the customers and operate as the point of contact - To conduct calls to existing customers and enquire about utilization of the product - Act as a bridge between the tech team and customer...


  • Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Hiring: Customer Support Executive (Software) - Lower Parel, Mumbai** **Company**:Torero Softwares Ltd **Location**: Lower Parel East, Mumbai (10 min walking distance from station) **Timing**: Monday to Saturday | 10 AM - 7 PM **Experience**: Freshers to 2 years **Education**: Commerce graduates OR 12th pass with Customer Support...


  • Lower Parel, Mumbai, Maharashtra, India Gozoop Online Pvt. Ltd Full time

    We are looking for a self-motivated and result oriented creative professional to join us as a **Executive**: - Brand Reputation Management ( **ORM Executives**). - Work Location : Lower Parel | Prabhadevi - Should have good communication in English. - Previous experience in customer service can apply Responsibilities: (Including, not restricted to) -...


  • Lower Parel, Mumbai, Maharashtra, India Burgundy Brand Collective Full time

    **Position**: Customer Service Executive **Responsibilities**: - Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions - Replenishing retail shelves as per store requirement - Managing store visual merchandising and...