Customer Support Executive

1 day ago

Lower Parel Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Job Overview**:
**Key Responsibilities:1. Customer Interaction & Query Resolution**:

- Provide accurate, valid, and complete information by using the right methods and tools.
- Assist customers with placing orders, tracking shipments, handling payments, or resolving product-related concerns.
- Troubleshoot technical issues (where applicable) and escalate complex problems to the relevant departments.

**2. Customer Experience Management**:

- Ensure customers receive prompt attention and seamless service throughout their interaction.
- Demonstrate ownership of customer issues from start to finish, with follow-ups as necessary.
- Deliver high-quality service that enhances customer satisfaction and loyalty.

**3. Documentation & Reporting**:

- Maintain detailed and accurate records of all interactions in the CRM system.
- Log issues and follow standard operating procedures for escalation and feedback.
- Prepare daily/weekly reports on customer queries, resolved tickets, feedback, and complaint trends.

**4. Cross-Functional Collaboration**:

- Liaise with internal departments such as Sales, Logistics, Technical Support, or Billing to resolve customer queries.
- Contribute customer insights to product and service improvement discussions.

**5. Quality & Compliance**:

- Adhere to company policies and standard operating procedures (SOPs).
- Meet or exceed defined KPIs such as response time, resolution time, first contact resolution, and customer satisfaction score (CSAT).
- Comply with data privacy, security, and quality assurance standards.

Pay: ₹35,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**
+91 9920501090

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