Cusomer Service and Retention

**Key Responsibilities**: - ** Data Segmentation**: - Analyze customer data to identify different segments based on behaviour, demographics, purchase history, and other relevant criteria. - Develop and maintain detailed customer profiles to personalize marketing efforts. - Use marketing automation tools to streamline and optimize campaign delivery. -...

Communicating with customers and sales representatives. - Analyzing customer behavior. - Gathering information about customer complaints. - Developing aggressive retention strategies based on customer feedback. - Negotiating with customers to renew contracts and retain business. - Meeting with the sales team to propose customer retention solutions. - Writing...

Role: Retention Marketing Executive Department: Marketing Location: Mumbai, Onsite CTC: 3.6- 4.2LPA Travelxp, a leading media and e-commerce travel company, is passionate about creating memorable travel experiences and delivering exceptional service. We are seeking a motivated and analytical Retention Marketing Executive to join our team and help drive...

Mumbai, Maharashtra, India - Permanent - Renewal & Retention - 0 - 5 years Job Title: Executive - Retention **Job Description**: - Good written and verbal communication. - Customer-service focus. - Work Experience in helpdesk support, tech support, non-tech support, and software - support would be required **Roles and Responsibilities**: - Conduct field...

**Job Title: Retention Executive** **Employee Name**: **Company Name: let secure insurance Company** **Jo Summary**: **A Retention Support Executive in insurance focuses on maintaining and enhancing customer relationships to prevent policy cancellations and promote policy renewals. This role involves proactive communication with existing policyholders,...

**Tech Mahindra Ltd**: - Malad, Mumbai has an opportunity for UK Retention Voice Process. *Eligibility: - **HSC/Graduate** with minimum **6 months**of INTERNATIONAL BPO experience (Voice) - **SSC** with minimum **1 year** of INTERNATIONAL BPO experience. Ex - Transportation Boundary - (Churchgate to Virar, CST to Thane, CST to Vashi) *Benefits: - Salary...

**Tech Mahindra Ltd**: - Malad, Mumbai has an opportunity for UK Retention Voice Process. *Eligibility: - **HSC/Graduate** with minimum **6 months**of INTERNATIONAL BPO experience (Voice) - **SSC** with minimum **1 year** of INTERNATIONAL BPO experience. Ex - Transportation Boundary - (Churchgate to Virar, CST to Thane, CST to Vashi) *Benefits: - Salary...

**Tech Mahindra Ltd**: - Malad, Mumbai has an opportunity for UK Retention Voice Process. *Eligibility: - **HSC/Graduate** with minimum **6 months**of INTERNATIONAL BPO experience (Voice) - **SSC** with minimum **1 year** of INTERNATIONAL BPO experience. Ex - Transportation Boundary - (Churchgate to Virar, CST to Thane, CST to Vashi) *Benefits: - Salary...

**Tech Mahindra Ltd**: - Malad, Mumbai has an opportunity for UK Retention Voice Process. *Eligibility: - **HSC/Graduate** with minimum **6 months**of INTERNATIONAL BPO experience (Voice) - **SSC** with minimum **1 year** of INTERNATIONAL BPO experience. Ex - Transportation Boundary - (Church gate to Virar, CST to Thane, CST to Vashi) *Benefits: - Salary...

**Key Result Areas** **Supporting Actions** Customer Retention- To Manage Customer retention with proactive tool of CIBIL Triggered - Maintaining & Tracking customer retention Dashboard for location/zone - Co-ordinate with Relationship Managers for service to customer. - Proving specific patterns/insights in Database and Present for Periodically review as...