Retention Executive

2 weeks ago

Mumbai, India Pacific Placements and Business Consultancy Pvt. Ltd. Full time

Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.

**Retention Specialist Requirements**:

- Bachelor's degree in sales, marketing, or related field.
- 3+ years experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹24,000.00 - ₹29,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Flexible shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 7066873399
- Health insurance

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