Team Member
3 days ago
**Key Result Areas**
**Supporting Actions**
Customer Retention- To Manage Customer retention with proactive tool of CIBIL Triggered
- Maintaining & Tracking customer retention Dashboard for location/zone
- Co-ordinate with Relationship Managers for service to customer.
- Proving specific patterns/insights in Database and Present for Periodically review as per requirement to Section Head
Lead Management- First level of Calling on leads various Online channels
- Circulating & follow up on Leads from sales team
- Publishing Dashboard MIS to stakeholder on weekly and monthly basis
Customer Service Delivery- Tracking and resolving overall customer queries and Complaints withthin Defined TAT’s
- Tracking location/zone wise customer experience through NPS score
- Tracking Mission Happiness score for Mortgages (Respective zone portfolio) and ensuring the improvement of score through various initiative
- Educating Internal stakeholders on MH through Monthly Hurdles
- Sharing Customer Feedback with key insights to Respective Stakeholders with regards to process/Policy improvement
- Interacting with marketing team In Designing & Circulating Success stories on MH
**Qualifications**:
Others
**Minimum Experience Level**:
2-5 Years
**Report to**:
Deputy Chief Manager
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