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Itsm Integration with Flow Designer

3 weeks ago

Bangalore City Bengaluru Karnataka, India Xanika Infotech Full time

**Role**: Senior Software Engineer

**Experience**:10+ years

**Educational Background**:Bachelor's degree in Computer Science, Information Technology, or a related field.

**Role Overview**:
**Key Responsibilities**:
**ITSM Integration**:
Design, develop, and implement integrations between ITSM platforms and other systems or tools.

Collaborate with cross-functional teams to understand integration requirements and ensure seamless data exchange.

**Flow Designer Development**:
Create, configure, and optimize workflows using Flow Designer to automate ITSM processes.

Ensure workflows align with business objectives and adhere to best practices.

**System Configuration & Customization**:
Configure ITSM modules (e.g., Incident, Problem, Change, Service Request).

Develop custom scripts, business rules, and UI policies as needed.

**Problem-Solving & Optimization**:
Analyze and resolve issues related to ITSM integrations and workflows.

Identify opportunities to improve processes and system performance.

**Documentation & Support**:
Maintain comprehensive technical documentation for integrations and workflows.

Provide support and training to end-users as required.

**Qualifications and Skills**:
**Technical Skills**:
Proficiency in ITSM tools (e.g., ServiceNow, Remedy) with hands-on experience in integration projects.

Expertise in Flow Designer for workflow automation.

Strong knowledge of REST/SOAP APIs, JSON, and XML for integration purposes.

Experience with scripting languages such as JavaScript or Python.

**Experience**:
6 to 10 years of experience in ITSM development and integration.

Proven track record of implementing successful ITSM integrations and automations.

**Soft Skills**:
Strong analytical and problem-solving skills.

Excellent communication and collaboration abilities.

Ability to work in a fast-paced, dynamic environment.

**Preferred Qualifications**:
ITIL certification is a plus.

Familiarity with Agile/Scrum methodologies.

Experience with additional ServiceNow features like Service Catalog, CMDB, or Reporting.

Pay: Up to ₹1,500,000.00 per year

Application Question(s):

- What is your notice period?
- How many years of experience do you have in ITSM ?
- How many years of experience do you have in Integration and Flow designing ?