ITSM Integrations

3 weeks ago

Bengaluru, India Applied Cloud Computing Full time

Job Title:

ITSM Integrations & Automation Specialist ( Focusing BMC Helix)

Roles & Responsibilities:

  • Design, develop, and customize solutions within the BMC Helix ITSM suite (including Smart IT, Digital Workplace, and CMDB).
  • Build and maintain REST API and web service integrations between Helix and third-party platforms.
  • Implement automation workflows using BMC Innovation Suite, Business Workflow, or custom scripts.
  • Create and manage data transformation logic, integrations using Pentaho, Integration Service, or native BMC connectors.
  • Optimize incident, change, problem, knowledge, and service request management processes.
  • Perform unit testing, documentation, and deployment of developed functionalities.
  • Troubleshoot system issues and provide technical support for Helix ITSM-related incidents and requests.
  • Collaborate with ITSM Process Owners, Project Managers, and stakeholders to gather requirements and provide solutions.
  • Ensure compliance with ITIL best practices and organizational security and governance standards.
  • 8+ years of experience in BMC Remedy / Helix ITSM development and configuration.
  • Strong experience with BMC Helix Innovation Studio, Digital Workplace, and Smart IT.
  • Hands-on knowledge of BMC CMDB and Reconciliation Rules.
  • Proficiency in REST/SOAP APIs, JSON/XML, JavaScript, and shell scripting.
  • Experience with integration tools such as Python, Jitterbit, Business Workflow, Innovation Studio or BMC Integration Services.
  • Strong understanding of ITIL frameworks.

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