
ITSM Integrations
21 hours ago
Job Title:
ITSM Integrations & Automation Specialist ( Focusing BMC Helix)
Roles & Responsibilities:
- Design, develop, and customize solutions within the BMC Helix ITSM suite (including Smart IT, Digital Workplace, and CMDB).
- Build and maintain REST API and web service integrations between Helix and third-party platforms.
- Implement automation workflows using BMC Innovation Suite, Business Workflow, or custom scripts.
- Create and manage data transformation logic, integrations using Pentaho, Integration Service, or native BMC connectors.
- Optimize incident, change, problem, knowledge, and service request management processes.
- Perform unit testing, documentation, and deployment of developed functionalities.
- Troubleshoot system issues and provide technical support for Helix ITSM-related incidents and requests.
- Collaborate with ITSM Process Owners, Project Managers, and stakeholders to gather requirements and provide solutions.
- Ensure compliance with ITIL best practices and organizational security and governance standards.
- 8+ years of experience in BMC Remedy / Helix ITSM development and configuration.
- Strong experience with BMC Helix Innovation Studio, Digital Workplace, and Smart IT.
- Hands-on knowledge of BMC CMDB and Reconciliation Rules.
- Proficiency in REST/SOAP APIs, JSON/XML, JavaScript, and shell scripting.
- Experience with integration tools such as Python, Jitterbit, Business Workflow, Innovation Studio or BMC Integration Services.
- Strong understanding of ITIL frameworks.
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