ServiceNow ITSM Developer

2 days ago

Bengaluru, Karnataka, India APN Consulting, Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow ITSM Developer
**Location: Remote

Duration: Contract
Job Summary
We are looking for a skilled
ServiceNow ITSM Developer**
to design, develop, and implement ITSM modules and custom solutions on the ServiceNow platform. The ideal candidate will have hands-on experience in ServiceNow development and configuration, with a strong understanding of ITIL processes and ServiceNow best practices.

Key Responsibilities

  • Design, develop, and maintain ServiceNow ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, etc.
  • Customize forms, workflows, business rules, client scripts, UI policies, and flow designer workflows.
  • Integrate ServiceNow with external systems via REST/SOAP APIs and MID servers.
  • Build and manage custom applications using ServiceNow App Engine (as needed).
  • Ensure platform stability, performance, and adherence to ServiceNow governance models.
  • Participate in platform upgrades and patching activities.
  • Work with process owners to gather requirements and translate into technical solutions.
  • Create and maintain technical documentation and standard operating procedures.
  • Troubleshoot and resolve issues in the ServiceNow platform.
  • Participate in Agile/Scrum ceremonies and collaborate with cross-functional teams.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3–7 years of hands-on experience with ServiceNow platform development.
  • Strong understanding of ITIL v3/v4 and experience with ITSM processes.
  • Proficient in JavaScript, Glide API, and ServiceNow configuration.
  • Experience with Flow Designer, Business Rules, Client Scripts, and UI Policies.
  • Familiarity with ServiceNow integrations (REST/SOAP, LDAP, SSO, etc.).

  • ServiceNow certifications such as:

  • Certified System Administrator (CSA) – required

  • Certified Application Developer (CAD) – preferred

  • ITSM Implementation Specialist – preferred

  • Good problem-solving skills and ability to work independently or in a team.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

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