
KNS Technologies
3 weeks ago
Company Description :
KNS Technologies, founded in 2009 by three experienced IT consulting entrepreneurs, is a leader in developing and delivering innovative enterprise solutions.
Our team of PhD advisers are highly sought after by leading corporations for their consulting services.
We offer a wide array of consulting services with qualified resources both on-site and offshore, assisting clients in achieving their operational and financial objectives.
Our approach focuses on business process expertise, knowledge transfer, and alliance-oriented communication, ensuring superior customer satisfaction rooted in honesty, quality, and value for Description :
This is a full-time on-site role for a Halo ITSM Developer located in Bengaluru.
The Halo ITSM Developer will be responsible for designing, developing, and implementing IT Service Management solutions.
Day-to-day tasks include back-end web development, software development, programming tasks, and ensuring compliance with Object-Oriented Programming (OOP) principles.
The Developer will collaborate closely with the IT and project teams to deliver high-quality solutions.
Job Description :
We are seeking a skilled ITSM Integration & Automation Developer to design, develop, and implement integrations between Halo ITSM and various enterprise systems such as Jira, Smartsheet, and other third-party tools.
The ideal candidate will have experience in IT Service Management (ITSM), API development, and workflow automation to optimize IT processes and enhance operational efficiency.
Key Responsibilities :
- Develop and implement integrations between Halo ITSM and external systems like Jira, Smartsheet, etc.
- Utilize RESTful APIs, webhooks, and middleware platforms to enable seamless data exchange between systems.
- Automate ITSM workflows, ticket synchronization, and service request handling.
- Work closely with IT and business teams to gather integration requirements and translate them into technical solutions.
- Ensure data consistency, security, and compliance in integrations.
- Troubleshoot and resolve integration-related issues, optimizing performance.
- Develop scripts and automation workflows using PowerShell, Python, or other scripting languages as needed.
- Document integration processes, APIs, and automation workflows for future reference.
Required Skills & Experience :
- 3+ years of experience in ITSM integration and automation.
- Hands-on experience with Halo ITSM and its integration capabilities.
- Strong expertise in RESTful APIs, JSON, XML, and webhooks.
- Experience integrating ITSM tools with Jira, Smartsheet, LandsweeperServiceNow, or similar platforms.
- Proficiency in scripting languages like PowerShell, Python, or JavaScript for automation.
- Experience with iPaaS solutions (i.e., Zapier, Microsoft Power Automate, Boomi, MuleSoft) is a plus.
(ref:hirist.tech)
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