ServiceNow ITSM Developer

2 weeks ago

Bengaluru Jaipur, India In Time Tec Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Overview

We are seeking an experienced ServiceNow ITSM Developer with 3–5 years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules. The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support business needs in a telecom environment.

Key Responsibilities

  • Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).

  • Develop and maintain workflows, Flow Designer actions, client scripts, business rules, and UI policies.

  • Implement and support Telecommunications Service Management (TSM) module capabilities (e.g., service order management, fulfillment, inventory integration).

  • Build and optimize Service Portal and Agent Workspace for ITSM and telecom use cases.

  • Collaborate with architects and business analysts to translate telecom industry requirements into ServiceNow solutions.

  • Support integrations with third-party telecom systems and OSS/BSS platforms using REST, SOAP, and IntegrationHub.

  • Ensure adherence to best practices, coding standards, and ITIL-based processes.

  • Troubleshoot, debug, and resolve ServiceNow issues in ITSM and telecom-specific applications.

  • Provide technical documentation and handover to operations teams.

Required Qualifications:

  • 3–5 years of development experience on the ServiceNow platform.

  • Strong hands-on experience with ServiceNow ITSM suite (Incident, Change, Problem, Request, CMDB).

  • Exposure to Telecommunications Service Management (TSM) module or telecom industry use cases.

  • Proficiency in JavaScript, Glide APIs, Flow Designer, UI Builder.

  • Experience with Service Portal and Agent Workspace development.

  • Working knowledge of integrations (REST/SOAP APIs, MID Server, IntegrationHub).

  • Understanding of CMDB design, CSDM framework, and telecom-related data models.

  • Strong problem-solving skills and ability to work in an agile environment.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) – required or in progress.

  • ServiceNow Certified Implementation Specialist – ITSM / TSM.

  • Experience with telecom OSS/BSS systems and workflows.

  • Familiarity with Discovery, ITOM, or ITAM modules.

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