ServiceNow ITSM Developer

4 weeks ago

Bengaluru, India Capgemini Full time

We have Great opportunity for ServiceNow ITSM/ITOM Developer at Bangalore location

Note- There would be shift timing of APAC working hrs Starting from 3:30am to 12pm IST and 5 days WFO at Bangalore Location

Location Bangalore

Exp 9yrs to 12yrs

Notice period Immediate – 30 days

JD as given below:

Primary Skills Required

  • ServiceNow ITSM & ITOM
  • Java & Python scripting
  • Power Platform / Low-code platforms

Key Responsibilities

  • Ticket Management: Monitor and resolve incidents, problems, and service requests within SLA.
  • Platform Maintenance: Perform patching, monitoring, and annual upgrades.
  • Solution Development: Build and implement ServiceNow solutions based on business requirements.
  • Collaboration: Work with business analysts and project managers to provide expert guidance.
  • End-to-End Delivery: Handle full lifecycle of ServiceNow solutions including configuration, enhancement, release management.
  • Customization: Design forms, workflows, dashboards, reports, integrations, and scripts.
  • Continuous Improvement: Identify improvement areas and contribute to CSI initiatives.
  • Agile & ITIL Compliance: Follow Agile methodology and ITIL processes.
  • Testing & Documentation: Maintain testing protocols and documentation.
  • Knowledge Sharing: Mentor junior staff and create knowledge base articles.
  • Automation & Innovation: Drive automation initiatives using Flow Designer and collaborate on custom solutions.
  • Reporting & Analysis: Extract data and report on KPIs like ROI, adoption rates, and automation effectiveness.

Experience & Qualifications

  • 6+ years in ServiceNow administration, development, upgrades, and implementation.

  • Strong knowledge of:

  • ITSM, ITOM, Discovery, Asset Management, Service Catalog

  • Custom app development, CSM, Portal design

  • ServiceNow Support Portal (HI Portal)

  • Experience with Java/Python scripting and Power Platform

If JD is matching to your profile kindly share details and updated resume on GAYATRI.RAJESH-.COM

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