In Time Tec

1 week ago

Jaipur, India In Time Tec Full time

Position Overview :We are seeking an experienced ServiceNow ITSM Developer with 35 years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules.The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support business needs in a telecom environment.Key Responsibilities :- Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).- Develop and maintain workflows, Flow Designer actions, client scripts, business rules, and UI policies.- Implement and support Telecommunications Service Management (TSM) module capabilities (e.g., service order management, fulfillment, inventory integration).- Build and optimize Service Portal and Agent Workspace for ITSM and telecom use cases.- Collaborate with architects and business analysts to translate telecom industry requirements into ServiceNow solutions.- Support integrations with third-party telecom systems and OSS/BSS platforms using REST, SOAP, and IntegrationHub.- Ensure adherence to best practices, coding standards, and ITIL-based processes.- Troubleshoot, debug, and resolve ServiceNow issues in ITSM and telecom-specific applications.- Provide technical documentation and handover to operations teams.Required Qualifications :- 3- 5 years of development experience on the ServiceNow platform.- Strong hands-on experience with ServiceNow ITSM suite (Incident, Change, Problem, Request, CMDB).- Exposure to Telecommunications Service Management (TSM) module or telecom industry use cases.- Proficiency in JavaScript, Glide APIs, Flow Designer, UI Builder.- Experience with Service Portal and Agent Workspace development.- Working knowledge of integrations (REST/SOAP APIs, MID Server, IntegrationHub).- Understanding of CMDB design, CSDM framework, and telecom-related data models.- Strong problem-solving skills and ability to work in an agile environment.Preferred Qualifications :- ServiceNow Certified System Administrator (CSA) required or in progress.- ServiceNow Certified Implementation Specialist ITSM / TSM.- Experience with telecom OSS/BSS systems and workflows.- Familiarity with Discovery, ITOM, or ITAM modules. (ref:hirist.tech)

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