ServiceNow ITSM Developer
6 days ago
We have Great opportunity for ServiceNow ITSM/ITOM Developer at Bangalore location
Note- There would be shift timing of APAC working hrs Starting from 3:30am to 12pm IST and 5 days WFO at Bangalore Location
Location Bangalore
Exp 9yrs to 12yrs
Notice period Immediate – 30 days
JD as given below:
Primary Skills Required
- ServiceNow ITSM & ITOM
- Java & Python scripting
- Power Platform / Low-code platforms
Key Responsibilities
- Ticket Management: Monitor and resolve incidents, problems, and service requests within SLA.
- Platform Maintenance: Perform patching, monitoring, and annual upgrades.
- Solution Development: Build and implement ServiceNow solutions based on business requirements.
- Collaboration: Work with business analysts and project managers to provide expert guidance.
- End-to-End Delivery: Handle full lifecycle of ServiceNow solutions including configuration, enhancement, release management.
- Customization: Design forms, workflows, dashboards, reports, integrations, and scripts.
- Continuous Improvement: Identify improvement areas and contribute to CSI initiatives.
- Agile & ITIL Compliance: Follow Agile methodology and ITIL processes.
- Testing & Documentation: Maintain testing protocols and documentation.
- Knowledge Sharing: Mentor junior staff and create knowledge base articles.
- Automation & Innovation: Drive automation initiatives using Flow Designer and collaborate on custom solutions.
- Reporting & Analysis: Extract data and report on KPIs like ROI, adoption rates, and automation effectiveness.
Experience & Qualifications
- 6+ years in ServiceNow administration, development, upgrades, and implementation.
Strong knowledge of:
ITSM, ITOM, Discovery, Asset Management, Service Catalog
- Custom app development, CSM, Portal design
ServiceNow Support Portal (HI Portal)
Experience with Java/Python scripting and Power Platform
If JD is matching to your profile kindly share details and updated resume on GAYATRI.RAJESH-.COM
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