ITSM Developer Position

5 days ago

Bengaluru, Karnataka, India beBeeServiceoriented Full time ₹ 12,00,000 - ₹ 25,00,000
ITSM Developer Job Description

We are seeking a skilled ITSM developer to join our team.

Job Summary:

The ideal candidate should be an engineering graduate/postgraduate with experience in IT software development related streams and strong knowledge of ServiceNow ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.

Main Responsibilities:

  • Module Development: Develop, test, configure, and integrate ServiceNow ITSM modules with a focus on all key components.
  • Requirement Capture: Capture requirements from business stakeholders & SMEs through demonstrations and workshops.
  • Project Coordination: Coordinate with internal/external stakeholders for the development of user stories, configurations, and timely delivery.
  • Custom Software Development: Develop custom software/app solutions as required through scripting and software development.
  • BAU Tasks: Manage BAU tasks efficiently.
  • Value-based Assessments: Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Key Skills and Qualifications:

  • A minimum of 3-5 years of experience in ServiceNow ITSM, custom app development, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Proficiency in developing and managing application code, user interfaces, and integration components.
  • Ability to create and maintain necessary development documentation.
  • Expertise in managing data with Tables, CMDB, Import Sets, and Update Sets.
  • Knowledge of creating Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros.
  • Familiarity with configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions. Macros, CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Understanding of Performance Analytics, Reporting & Dashboards configuration.

Desired Credentials:

  • ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)
  • NOW Platform Development(must)
  • ITIL v4 Certified(optional)

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