
Team Member-customer Experience-support
2 weeks ago
**Team Member
- Customer Experience
- Job ID- Department- Customer Experience - Nodal- Location- Mumbai- Number of Positions- 4- Reporting Relationship- SVP- Customer Experience- Grade- M3- Daily review of pending complaints beyond a specified timelines and takes responsibility of getting complaints closed Monitoring and driving closure of complaints to ensure improvement in TAT adherence%
Collaboration with cross functional teams to zeroise pendency leading to improvement in TAT
Ensure that all cases which are breaching or going to breach the TAT gets closed within defined timelines
Daily follow up with all respective stakeholders to ensure that cases gets resolved within prescribed TAT
- 3 - 5 years of work experience in Customer Service, Business or Operations
- Domain knowledge of Consumer Banking products and operational processes
- Good collaboration skills to engage with Business and Cross Functional Teams
- Self-starter & target oriented mindset Good communication skills
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Team Member-customer Experience-support
4 days ago
Mumbai, Maharashtra, India Kotak Mahindra Full timeGrade: M5/M6 Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices - Collaborating with cross functional teams to...
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Team Member-customer Experience-support
2 weeks ago
Mumbai, India Kotak Mahindra Full timeGrade: M1/M2 Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business...
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Team Member-customer Experience-support
2 weeks ago
Mumbai, India Kotak Mahindra Full timeJob Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business stakeholders like...
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Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a Team member for Continuous Improvement and Kaizen you will play a crucial role in identifying and implementing process enhancements to deliver an exceptional customer experience Your focus will be on driving efficiency reducing waste and ensuring seamless operations across our customer support functions...
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Team Member
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Mumbai, Maharashtra, India Waays Live Solutions Pvt. Ltd. Full time** URGENT HIRING OF TEAM MEMBER** **Today is a walk in interview if you are available then only for this position.** **Job Location will be at** **1) Mumbai Airport Terminal 2.** **2) Dombivali** **3) Goregoan-Oberior** **For that PASSPORT CARD is mandatory for this position so those who have valid passport card for Airport location they only...
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Team Leader
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Team Member
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Mumbai, India Kotak Mahindra Bank Limited Full timeJob Description As a Team member for Continuous Improvement and Kaizen, you will play a crucial role in identifying and implementing process enhancements to deliver an exceptional customer experience. Your focus will be on driving efficiency, reducing waste, and ensuring seamless operations across our customer support functions. This role offers an...
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Team Member
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Mumbai, Maharashtra, India Salad Days Full time**Job Description - Team Member** **Company Overview** We're Salad Days, and we're on a mission to make healthy eating delicious and convenient! Since 2014, we've been revolutionizing India's food scene with our meals. We're passionate about helping people integrate healthy, nourishing meals into their daily lives, all while retaining the taste. Salad Days...
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Customer Assistant
3 days ago
Mumbai, Maharashtra, India Insight Customer Call Solutions Full timeWe are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...