Team Member-customer Experience-support

JD Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business stakeholders...

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head - Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring...

Roles and Responsibilities Knowledge on Repayment process of repayment mode NACH, ENACH, Aadhaar and UPI Monitoring cycle presentation activities Reconciliation between system receipting and presentations Clearance marking in system within TAT Resolve all BRS open items within TAT Resolve all customer queries related with Repayment need to resolve...

** URGENT HIRING OF TEAM MEMBER** **It will be a ROTATIONAL SHIFTS ( Day, Night, Morning ). You will get all the shifts.** **Job Location will be at Mumbai Airport Terminal 2.** A team member is **an employee who works in a group or team**, like those who work in restaurants, retail, and hospitality. Team members may work in guest services, with food, or...

About the RoleAs a leader in our customer experience team, you will drive your team to achieve set targets that contribute to our company's goals. You will provide clear direction, support and guidance through coaching, leadership and objective establishment.Key Responsibilities:Lead and inspire a team of customer experience associates to deliver exceptional...

**Work Location** : Andheri T2 Airport Restaurant related job **:Team Member** Max salary : 20000/month need experience in FMCG Job description: - **Customer service**: Providing a great customer experience by greeting customers, answering questions, and making recommendations - **Teamwork**: Contributing to team meetings, providing input on challenges,...

Job DescriptionFX Operations Customer Support team memberLSEG in Mumbai is looking for energetic and dynamic technical support professionals to join our global team. The candidates primary role is to provide technical support to our clients for FXAll.The ideal candidate understands technology and its application in the financial services industry. They can...

**Job Summary**: **Key Responsibilities**: - Deliver outstanding customer service by responding promptly and professionally to customer needs. - Perform assigned tasks efficiently, accurately, and in line with company procedures. - Work collaboratively with team members to meet or exceed team goals and performance metrics. - Maintain cleanliness and...

Job DescriptionTeam Member-Compliance (IT)Department Support Division-Compliance Reporting Relationships Executive Vice President PositionMajor responsibilities includes -. Data extraction from data warehouse and other IT systems and their submission to RBI under Risk Based Supervision.. Review of Critical returns and developing validation protocols.....

Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service recovery for...