Team Member-continuous Improvement-kaizen-support Services-customer Experience
3 weeks ago
Job Category KMBL Degree Level Bachelor s Degree As a Team member for Continuous Improvement and Kaizen you will play a crucial role in identifying and implementing process enhancements to deliver an exceptional customer experience Your focus will be on driving efficiency reducing waste and ensuring seamless operations across our customer support functions This role offers an opportunity to be at the forefront of innovation utilizing Kaizen principles to create a culture of continuous improvement within the organization Responsibilities The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment S he will have to identify customer pain areas across the Customer journey Prioritize resolve the customer issues by simplifying process relook at policies practices Collaborating with cross functional teams to drive improvements identified as part of the root cause analysis framework Doing root cause analysis of the complaints to identify actions and closure of the action points quickly to reduce complaints TAT improvement Driving strategic initiatives centered around complaints contacts NPS TAT to derive insights and enhance customer experience Identifying and driving automation of manual processes Qualifications Customer orientation - Essential Problem solving Analytical - Essential Project management skills - Essential Result Orientation - Essential Understanding of business - preferable Appreciation of technology - preferable Good communication skills - written and oral
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Mumbai, India Kotak Mahindra Bank Limited Full timeJob Description As a Team member for Continuous Improvement and Kaizen, you will play a crucial role in identifying and implementing process enhancements to deliver an exceptional customer experience. Your focus will be on driving efficiency, reducing waste, and ensuring seamless operations across our customer support functions. This role offers an...
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Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearDescriptionAs a Team member for Continuous Improvement and Kaizen, you will play a crucial role in identifying and implementing process enhancements to deliver an exceptional customer experience. Your focus will be on driving efficiency, reducing waste, and ensuring seamless operations across our customer support functions. This role offers an opportunity to...
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Continuous Improvement
2 weeks ago
Mumbai, Maharashtra, India MAERSK Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAPM TerminalsContinuous Improvement (CI) Partner plays a crucial role in driving performance and productivity within an organization. This role focuses on identifying process inefficiencies, facilitating process improvements, and fostering a culture of continuous improvement across cross-functional teams. This position is ideal for a driven professional...
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Continuous Improvement
2 weeks ago
INBOM - Mumbai - Unit No., India A.P. Moller - Maersk Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAPM TerminalsContinuous Improvement (CI) Partner plays a crucial role in driving performance and productivity within an organization. This role focuses on identifying process inefficiencies, facilitating process improvements, and fostering a culture of continuous improvement across cross-functional teams. This position is ideal for a driven professional...
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Customer Support Success Intern
2 days ago
Mumbai, Maharashtra, India Kaizen Partners Full timeAt **Kaizen Partners**, we believe customer happiness isn’t just a department—it’s the heart of our business. We’re on the lookout for an energetic **Customer Support Success Intern** who’s eager to learn how to turn customer conversations into delightful experiences. **What You’ll Do**: - Be the first point of contact for customers and provide...
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Team Member-customer Experience-support
7 days ago
Mumbai, Maharashtra, India Kotak Mahindra Full time**Team Member - Customer Experience - Job ID- Department- Customer Experience - Nodal- Location- Mumbai- Number of Positions- 4- Reporting Relationship- SVP- Customer Experience- Grade- M3- Daily review of pending complaints beyond a specified timelines and takes responsibility of getting complaints closed Monitoring and driving closure of complaints to...
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Customer Service Agent
3 days ago
Mumbai, India KAIZEN Asset Management Services Full timeExcellence officers **Mission & Summary**: Execute and lead a culture of service excellence at KAIZEN statements, receipts, etc. are completed on time. **Responsibilities**: Figuring out the cause of the problem and the solution for it Providing accurate information using the right tools Manage Customers’ inquiries Project Collections Occupants...
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Continuous Improvement Associate
1 week ago
Mumbai Metropolitan Region, India Jobs via eFinancialCareers Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout Morgan StanleyMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further...
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Customer Experience Team Member
5 days ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTeam Member-Customer Experience-SUPPORT SERVICES-Customer Experience The team member is responsible for designing, implementing, and managing the metrics, analytics, and feedback systems that track and assess the customer experience across various touchpoints within the bank. This role involves leading teams to analyze data, identify concerns and areas for...
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Customer Support Success Intern
2 weeks ago
Mumbai, Maharashtra, India Kaizen Partners Full time ₹ 1,20,000 - ₹ 1,80,000 per yearAt Kaizen Partners, we believe customer happiness isn't just a department—it's the heart of our business. We're on the lookout for an energetic Customer Support Success Intern who's eager to learn how to turn customer conversations into delightful experiences.What You'll Do:Be the first point of contact for customers and provide friendly, solution-driven...