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Team Member-customer Experience-support

2 weeks ago

Mumbai, India Kotak Mahindra Full time

Grade: M1/M2

Job Role
- The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment
- S/he will have to identify customer pain areas across the Customer journey.
- Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc.
- S/he will work with the business stakeholders like Product / Process / RCU /BSG / Digital and be responsible to implement the changes
- S/he will also Project manage external agencies if engaged to support large scale customer journeys

Job Requirements
- Customer orientation - Essential
- Problem solving / Analytical - Essential
- Project management skills - Essential
- Result Orientation - Essential
- Understanding of business - preferable
- Appreciation of technology - preferable
- Sales management or Operations exposure will be useful
- Good communication skills - written and oral